Head of Creative Services

Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide an inspiring and seamless end-to-end customer experience. We DREAM BIG through collaboration and innovation, and are supported to bring incredible ideas to life. We believe in making a positive difference by bringing on the future of shopping to our customers through the power of fashion, sports, home and beauty.   

We’re looking for a Head of Creative Services to lead our talented Creative and E-comm Production teams. This is your chance to make a significant impact by delivering innovative, story-led content that engages audiences and aligns with our brand’s purpose.

About the role

• Oversee the Creative and E-comm Production teams, guiding them to deliver imaginative, impactful content across all channels.
• Foster a culture of innovation, collaboration, and continuous improvement within the team.
• Develop compelling brand narratives that connect with our audience and align with business and marketing objectives.
• Partner with key stakeholders to ensure cohesive storytelling across campaigns and touchpoints.
• Collaborate with Brand and Marketing teams to conceptualize and execute bold, customer-centric campaigns that elevate THE ICONIC’s brand presence.
• Ensure all creative outputs—visuals, copy, and multimedia assets—are aligned with brand guidelines and resonate with our audience.
• Develop and implement a strategic roadmap that leverages audience insights, industry trends, and emerging technologies to shape future campaigns.
• Integrate new tools and processes to streamline operations and enhance collaboration across teams.
• Oversee the financial aspects of Creative Production, including estimating, negotiating, and finalizing budgets and timelines in collaboration with internal and external stakeholders.

What Success Looks like…

You’re a dynamic leader with a passion for creative storytelling and a proven track record of delivering high-impact campaigns. 

You have:

• Leadership Experience: You’ve managed and inspired creative teams to deliver outstanding results.
• Strategic Mindset: You can develop and execute creative strategies that align with business goals.
• Campaign Expertise: You’ve led the development of multi-channel campaigns that resonate with diverse audiences.
• Financial Acumen: You’re skilled at managing budgets, negotiating with stakeholders, and ensuring projects are delivered on time and within budget.
• Collaborative Spirit: You thrive in cross-functional environments, working closely with teams like Category Management, Finance, Operations, and Product Development.

Life at THE ICONIC

From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work. Here’s what to expect when you join THE ICONIC:

• Curate your style. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales.
• Wellbeing. Access to our discounted gym memberships and wellbeing programs.
• People  first. Access to our Employee Assistance Program for you and your family.
• Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: talent.acquisition@theiconic.com.au