Commercial Lead - B2B Fulfilment Services- 12 Month Max Term Contract

Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide an inspiring and seamless end-to-end customer experience. We DREAM BIG through collaboration and innovation, and are supported to bring incredible ideas to life. We believe in making a positive difference by bringing on the future of shopping to our customers through the power of fashion, sports, home and beauty.  

THE ICONIC Commercial team is data, product and trend orientated. Our Commercial team is customer obsessed and focused on creating a better place to shop. Part of the Commercial team, the Fulfilled by THE ICONIC (FBI) team connects innovative and scalable fulfilment solutions, ensuring a seamless and efficient service for our partners and customers. Our team is transforming ecommerce logistics and fulfilment; creating a better way to shop for millions of customers at THE ICONIC.

We are currently on the look out for a Commercial Lead - B2B Fulfilment Services to join us on a 12 Month Max Term Contract. As a Commercial Lead - B2B fulfillment services, you will drive growth and expansion of our fulfilment services within THE ICONIC's platform ecosystem. You will identify and develop new business opportunities, ensuring our services meet the needs of partners and enhance customer satisfaction.

 About the role:

• Lead and execute the commercial growth and business development strategy for THE ICONIC Fulfillment Services.
• Manage the business development pipeline for Fulfilled by THE ICONIC (FBI), converting leads into active partners.
• Develop, implement and maintain account management framework for FBI partners to ensure they succeed on and advocate for our services.
• Work with cross-functional stakeholders to develop and optimize FBI processes that enhance partner success and maximize THE ICONIC's profit and revenue.
• Conduct monthly FBI meetings to review performance, identify risks, and propose remediation actions.
• Collaborate with internal teams to ensure platform operations meet user needs and scale appropriately.
• Support fulfillment, planning, and operations processes to ensure accurate and seamless FC capacity planning.
• Support growth through Lean Canvas and Business Cases for business investment when needed.
• Maintain competitive market positioning by staying informed on industry trends and emerging platform products; including building a presence at relevant industry events.
• Drive synergies and opportunities with the parent group, GFG, through relationship building and collaborative work practices.
• Inspire, develop, and lead the Platform Specialist - Fulfilment Services.
• Collaborate with internal stakeholders including product, marketing, operations and customer support to ensure FBI is  meeting user needs and ICONIC platform scale requirements.

 

About you… 

• Proven experience in B2B services business development / account management
• High commercial acumen with skills in financial planning and analytics to monitor performance and identify opportunities
• Excellent stakeholder communication and negotiation skills.
• Strong problem-solving skills with a data-driven approach.
• Critical thinking and ability to assess detailed and big-picture business impacts.
• Strategic thinking and innovative sales and profit strategy development.
• Excellent organizational and self-motivation skills for business development planning.
• Strong communication and stakeholder management abilities.
• Experience with marketplace /fulfillment services 
• Proven ability to justify and strategize future business opportunities.
• Ability to translate organizational strategies into actionable platform initiatives.
• Leadership skills to motivate a team and cross-functional stakeholders.
• A strong team player who embodies our ICONIC Principles

Life at THE ICONIC

At THE ICONIC, we believe in doing things a little differently. Whether it's the way we work, our unstoppable growth mindset, or our dedication to sustainability—every ICONITE brings their own unique flair, and we have an absolute blast along the way! People are our greatest asset, and our ICONITE experience is all about empowering you to be your best self—while having a ton of fun doing it!

Here’s a taste of what life at THE ICONIC looks like:

🌟 Flex Your Way – Hybrid working options so you can slay your day wherever works best for you!

🧠 Learning Collective – From learning days to hackathons, we’re all about leveling up our skills together!

👨‍👩‍👧‍👦 Parents at THE ICONIC – Parental leave and an extra day off for your Child's first day at school, because those moments matter.

🎂 Birthday Bliss – Celebrate YOU with a paid day off and an ICONIC voucher to spoil yourself!

🛍️ Style Game Strong – Our Iconic staff discounts and exclusive ICONITE sample sales will keep your wardrobe on point at all times

💪 Wellness – Access to discounted gym memberships and wellbeing programs because a healthy you is a happy you!

💛 People First – We’ve got your back (and your family's!) with our Employee Assistance Program.

🌍 Do Good, Feel Good – Give back through volunteer days with our Charity Partner, Thread Together, and make a difference in society and the environment.

👯‍♀️ Refer a Friend, Reap the Rewards – Score big with our referral program when your recommended friends join the ICONITE crew!

We are committed to making it easy for everyone to apply. If you require accessibility support or any adjustments during the recruitment process, please send an email to talent.attraction@theiconic.com.au

If you’re ready to take on a New role in the New Year we’d love to hear from you! Apply now and be part of the exciting journey at THE ICONIC