eCommerce Trade Manager - 12 Month Max Term contract

Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce & lifestyle destination in the region, our e-commerce platforms provide an inspiring and seamless end-to-end customer experience through our own technology innovations. 

THE ICONIC Commercial team is data, product and trend orientated. Our Commercial team is customer obsessed and delivers the future of fashion through curating a customer centric platform of choice. The Category Buying team work together with the Planning team to drive sales, maximise profit, manage intake and ensure that of the moment and forward-thinking ranges engage THE ICONIC customer.

Join our team as an eCommerce Trade Manager - On a 12 Month Max Term contract and play a pivotal role in driving online sales, optimising digital content, and leading a high-performing team in a fast-paced retail environment. You will work with the Head of E-commerce to define and execute trade marketing strategies and plans to achieve sales targets and market share growth, leveraging insights and data-driven analyses to drive sustainable and profitable growth for the business.

This role role works directly with the Planning Director, Planning Managers, Category Management, Marketing, Product and Tech teams on a daily basis. 

Key Responsibilities

• Website and App Content Management:
  Ensure the website and app are merchandised optimally with relevant content to drive user engagement and conversion.

• Marketing and Promotion:
  Develop and execute digital marketing strategies for app and web, supporting GTM (Go-To-Market) plans and ensuring a seamless customer journey both online and offline.

• Data Analysis and Reporting:
  Review and report on user engagement, providing insights for continuous improvement. Summarise onsite and app activities/user behaviour to inform sales, profit, and other business objectives.

• Trade:
  Analyse and present key eCommerce metrics to inform merchandising decisions and increase sales.

• Tech/Product:
  Identify and resolve issues related to merchandising and promotions. Optimise customer experience on app and web, supporting implementation of improvements.

• CRM/Retention:
  Implement A/B testing and conversion rate optimisation strategies.

• Campaign Implementation:
  Plan and execute activities from the marketing calendar, working closely with cross-functional teams.

• Marketing:
  Implement marketing activities with a customer-centric approach to ensure best-in-class customer experience.

Key Skills & Capabilities

• Team leadership: ability to lead and develop a team 
• Excellent verbal and written communication skills
• Strong cross-functional teamwork skills
• High attention to detail
• Project/campaign management experience, with the ability to stick to deadlines and adapt to change
• Proficiency in Microsoft Office and Google Suite
• Ability to thrive in a fast-paced environment and manage change
• Strong problem-solving and self-management skills, with the ability to prioritise deadlines
• Highly driven, passionate about online retail, and eager to learn
• Tertiary qualification in Business, Commerce, Digital Marketing, or equivalent
• 4–5 years’ relevant experience in Retail or eCommerce (desirable)

Life at THE ICONIC

From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work.

At THE ICONIC, we believe in doing things a little differently. Whether it's the way we work, our unstoppable growth mindset, or our dedication to sustainability—every ICONITE brings their own unique flair, and we have an absolute blast along the way! People are our greatest asset, and our ICONITE experience is all about empowering you to be your best self—while having a ton of fun doing it!

Here’s a taste of what life at THE ICONIC looks like:

🌟 Flex Your Way – Hybrid working options so you can slay your day wherever works best for you!

🧠 Learning Collective – From learning days to hackathons, we’re all about leveling up our skills together!

👨‍👩‍👧‍👦 Parents at THE ICONIC – Parental leave and an extra day off for your Child's first day at school, because those moments matter.

🎂 Birthday Bliss – Celebrate YOU with a paid day off and an ICONIC voucher to spoil yourself!

🛍️ Style Game Strong – Our Iconic staff discounts and exclusive ICONITE sample sales will keep your wardrobe on point at all times

💪 Wellness – Access to discounted gym memberships and wellbeing programs because a healthy you is a happy you!

💛 People First – We’ve got your back (and your family's!) with our Employee Assistance Program.

🌍 Do Good, Feel Good – Give back through volunteer days with our Charity Partner, Thread Together, and make a difference in society and the environment.

👯‍♀️ Refer a Friend, Reap the Rewards – Score big with our referral program when your recommended friends join the ICONITE crew!

We are committed to making it easy for everyone to apply. If you require accessibility support or any adjustments during the recruitment process, please send an email to talent.attraction@theiconic.com.au

If you’re passionate about digital retail, data-driven, and ready to lead a dynamic team, we’d love to hear from you!