Operational Excellence Manager (Creative Team)

Operational Excellence Manager (Creative Team)

Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce & lifestyle destination in the region, our e-commerce platforms provide an inspiring and seamless end-to-end customer experience through our own technology innovations. 

Are you passionate about driving operational excellence and leveraging technology to optimise creative marketing processes? The Iconic is seeking a dynamic Operational Excellence Manager for our Creative Team to lead our creative operations, champion automation, and drive continuous improvement across our teams.

About the role..

• Lead technical best practices for creative operations, developing and implementing strategies to boost efficiency.
• Assess, implement, and manage workflow automation across the creative department, ensuring seamless collaboration with offshore partners.
• Partner with cross-functional teams (Tech, Product, Insights) to align customer marketing priorities with wider business goals.
• Develop and maintain standard operating procedures and a knowledge base to facilitate knowledge transfer.
• Collaborate with tech partners to spearhead AI initiatives, staying ahead of industry trends and adopting a test-and-learn approach.
• Conduct workflow assessments to identify inefficiencies and bottlenecks, proposing and implementing process improvements.
• Produce monthly production summary memos, including reviews of productivity, financial performance, and brand performance.
• Provide regular volume updates for offshore teams, aligned with budget cycles.

What you’ll bring..

• Strong analytical and reporting skills, with experience tracking and reporting production metrics.
• Proven problem-solving skills, especially in collaboration with engineering and security teams.
• Experience with automation tools (e.g., App Script) and a passion for driving AI adoption.
• Excellent communication and collaboration skills, with the ability to influence and partner across teams.
• Experience developing and optimising workflows and systems, especially in creative or marketing environments.

Why you'll love THE ICONIC..

From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work. Here’s what to expect when you join THE ICONIC:

• Flexible working. We offer a hybrid and flexible working model so you can do your best work in a way that works for you
• The learning collective. Get your knowledge fix with our learning days and hackathons
• Parents at THE ICONIC. Access to our parental leave program and an extra day off for your kids' first day of school every year
• Birthday leave. Enjoy a paid day off for your birthday and an ICONIC voucher to treat yourself
• Curate your style. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales
• People & Planet Positive. From our ethical sourcing and sustainability strategies to our community engagement and diversity, our responsibility is multifaceted, and each of these facets are equally important.
• Wellbeing. Access to our discounted gym memberships and wellbeing programs
• People  first. Access our Employee Assistance Program for you and your family.
• Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.
• Refer a friend. Enjoy a referral reward for successfully referring someone to THE ICONIC.

At THE ICONIC, diversity, inclusion, and belonging are integral to our culture, fostering an environment of respect and dignity. We aim to empower self-expression and ensure our workforce reflects our diverse communities. By embracing diverse perspectives and experiences, we strive to create a genuine sense of belonging for our employees, customers, and partners, promoting equal opportunities and a better shopping experience for all

Additional Information..

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: talent.attraction@theiconic.com.au