Delivery Experience Specialist

Delivery Experience Specialist

Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce & lifestyle destination in the region, our e-commerce platforms provide an inspiring and seamless end-to-end customer experience.

Our Delivery Experience Specialist plays a key role in shaping the future of our delivery operations!

About the role..

• Act as the Subject Matter Expert (SME) for all delivery experience-related matters.
• Manage truck scheduling, coordinating fleet operations and acting as a fleet coordinator.
• Coordinate schedules with 3PL partners, ensuring bookings are made efficiently.
• Forecast delivery volumes to service providers and elevate our delivery platform.
• Analyse and report on Carrier On-Time Delivery (COTD) KPIs, identifying trends and areas for improvement.
• Understand and work with multiple service providers, including batching processes
• Schedule jobs and collections, acting as the external face for delivery coordination.
• Collaborate with Fulfilment Centre, Customer Service, Finance, and Sustainability teams to enhance operational efficiency and achieve our 2025 Sustainability strategy.
• Drive projects to improve customer satisfaction with delivery speed, reliability, and predictability.

What you’ll bring..

• Experience in the delivery space, with a strong background in scheduling and job coordination.
• Experience working with cross-functional teams (operations, customer service, finance, sustainability).
• Excellent communication and stakeholder management skills.
• Strong expereince working with Excel or Google Sheets along with  the ability to monitor key metrics and delivery reports.
• Proven ability to own delivery tasks and consistently meet performance expectations.
• Understanding of working with multiple service providers and fleet management.
• Experience in logistics, delivery operations, or a related field is a plus.

Why you'll love THE ICONIC..

From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work. Here’s what to expect when you join THE ICONIC:

• Flexible working. We offer a hybrid and flexible working model so you can do your best work in a way that works for you
• The learning collective. Get your knowledge fix with our learning days and hackathons
• Parents at THE ICONIC. Access to our parental leave program and an extra day off for your kids' first day of school every year
• Birthday leave. Enjoy a paid day off for your birthday and an ICONIC voucher to treat yourself
• Curate your style. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales
• People & Planet Positive. From our ethical sourcing and sustainability strategies to our community engagement and diversity, our responsibility is multifaceted, and each of these facets are equally important.
• Wellbeing. Access to our discounted gym memberships and wellbeing programs
• People  first. Access our Employee Assistance Program for you and your family.
• Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.
• Refer a friend. Enjoy a referral reward for successfully referring someone to THE ICONIC.

At THE ICONIC, diversity, inclusion, and belonging are integral to our culture, fostering an environment of respect and dignity. We aim to empower self-expression and ensure our workforce reflects our diverse communities. By embracing diverse perspectives and experiences, we strive to create a genuine sense of belonging for our employees, customers, and partners, promoting equal opportunities and a better shopping experience for all

Additional Information..

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: talent.attraction@theiconic.com.au