Practice Coordinator

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.

At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.

Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.

We are seeking a Practice Coordinator to support day-to-day operations and help ensure an exceptional patient and staff experience at assigned site(s).

Job Summary

Under the direction of the Health Center Practice Manager, the Practice Coordinator is accountable for assisting with the daily administrative, financial, and operational management of assigned site(s) and departments. This role plays a key part in performance improvement initiatives, resource management, frontline staff supervision, and patient experience oversight.

The Health Center Coordinator proactively contributes to JPCHC’s mission and supports efficient clinic operations that promote quality care, access, and patient satisfaction.

Essential Duties & Responsibilities

Operational & Staff Leadership

• Provide day-to-day supervision of frontline staff and oversee operations of assigned site(s), departments, and/or programs.
• Communicate organizational strategy, goals, and priorities clearly and effectively to staff.
• Collaborate with the Health Center Practice Manager, Chief Operating Officer, Chief Medical Officer, Directors, and Human Resources on hiring, onboarding, evaluations, training, and corrective or disciplinary actions in accordance with JPCHC policies.
• Ensure training of all new frontline staff, including quality initiatives, best practices, risk management, and regulatory requirements.
• Complete regular staff rounding and document engagement based on required frequency.

Performance, Quality & Patient Experience

• Review performance metrics, quality data, and clinical outcomes in collaboration with clinical supervisors, the Practice Manager, and the Quality team.
• Serve as the primary onsite contact for patient experience concerns and oversee patient experience improvement efforts.
• Maintain and update monthly and quarterly patient experience and operational reports.
• Implement and monitor quality improvement principles and daily work standards to foster teamwork and engagement.
• Disseminate leadership communications, initiatives, and performance data to staff.

Financial & Resource Management

• Assist with implementation and monitoring of site budgets and cost control measures.
• Ensure site operations remain efficient and compliant with financial parameters.
• Prepare monthly office supply orders and maintain accurate inventory levels.

Clinic Operations & Patient Access

• Utilize critical thinking to manage schedules, templates, staffing, and services to optimize patient access and operational efficiency.
• Implement reengineering tools to reduce no-show rates, increase capacity utilization, and improve cycle time.
• Schedule patient appointments and support front desk operations as needed.
• Determine required information for patient registration and ensure appropriate documentation is collected.
• Verify insurance status and patient eligibility for financial assistance programs.
• Collect patient co-payments and ensure proper cash handling in accordance with JPCHC standards.

Qualifications

Knowledge, Skills & Abilities

• Demonstrated maturity, motivation, and commitment to patient safety, quality outcomes, teamwork, and patient experience.
• Strong critical thinking, decision-making, and problem-solving skills.
• Ability to work independently with minimal supervision.
• Ability to perform effectively in a fast-paced, sometimes stressful healthcare environment.
• Ability to assess and support patient needs, including without face-to-face interaction.

Education & Experience

• Bachelor’s degree in Business, Management, or a healthcare-related field preferred.
• A minimum of three (3) years of healthcare, leadership, or business management experience may substitute for degree requirements.
• At least one (1) year of experience in an ambulatory healthcare setting preferred.

Why You’ll Love Working Here

• Purpose-driven work that directly impacts access to care across our communities
• Robust benefits package (medical, dental, vision) designed to support you and your family
• Generous PTO because we believe caring for others starts with caring for yourself
• 401(k) with employer contribution to help you plan for what’s ahead
• Life and disability coverage for peace of mind

Here, you are not just filling a role—you are helping shape healthier communities and advancing equitable care every day!