Desktop Support Technician

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.

At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.

Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.

Position Summary

The Desktop Support Technician provides hands-on technical support for PC hardware, software, and end-user systems across the organization. This role is essential in ensuring our teams stay connected, supported, and equipped to deliver high-quality care to the communities we serve.

 

 

• Provide day-to-day technical support for hardware, software, and user systems
• Install, configure, and relocate desktop equipment as needed
• Troubleshoot network, connectivity, and phone-related issues
• Support client networking and telecommunications systems
• Set up and maintain desktops, laptops, printers, and phones
• Track, maintain, and manage hardware inventory
• Document and monitor user support requests and resolutions
• Partner with external vendors to resolve hardware, software, and IT service needs
• Communicate updates and project status to leadership and team members
• Collaborate with IT team members on support issues and projects
• Identify opportunities for new or improved IT policies and procedures

 

What You Bring

• Strong customer service mindset with a positive, team-oriented attitude
• Excellent written and verbal communication skills
• Ability to follow direction and eagerness to learn and grow
• Working knowledge of PC hardware and software components
• Ability to troubleshoot technical issues effectively

 

Preferred Qualifications

• Associate degree in a related field or 2+ years of relevant experience
• Experience supporting Microsoft Windows and Active Directory (preferred, not required)
• Certifications such as CompTIA A+, Network+, or Healthcare IT (preferred)
• Equivalent hands-on technical experience may be considered in place of certifications

 

Additional Requirements

• Valid driver’s license, reliable transportation, and proof of insurance
• Ability to travel between locations as needed

 

Why Join Us?

At Jane Pauley Community Health Network, you’ll be part of a mission-driven team dedicated to making healthcare accessible and compassionate. Your work behind the scenes directly supports the people delivering care every day.

Why You’ll Love Working Here

• Purpose-driven work that directly impacts access to care across our communities
• Robust benefits package (medical, dental, vision) designed to support you and your family
• Generous PTO because we believe caring for others starts with caring for yourself
• 401(k) with employer contribution to help you plan for what’s ahead
• Life and disability coverage for peace of mind

Here, you are not just filling a role—you are helping shape healthier communities and advancing equitable care every day!