Clinical Application Analyst I

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.

At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.

Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.

The Clinical Applications Analyst I is responsible for providing frontline support, maintenance, and optimization of the organization’s Electronic Medical Record (EMR) system, primarily Epic. This role supports clinical, non-clinical, and executive staff by ensuring system functionality, resolving issues, and assisting with basic system builds and updates.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provide Tier 1 support for Epic applications, including troubleshooting user-reported issues and resolving tickets in a timely manner
• Perform user account creation, maintenance, and access management in accordance with organizational policies
• Analyze EMR workflows and system issues to identify root causes and implement appropriate solutions or escalate as needed
• Assist with low-complexity Epic builds, updates, and configuration changes
• Support system testing, validation, and documentation for new workflows and enhancements
• Create, review, and update PowerPoint presentations and training materials for organization-wide communication and system updates
• Serve as a resource to clinical, non-clinical, and executive staff by providing guidance on Epic functionality and best practices
• Collaborate with analysts, IT teams, and operational stakeholders to improve system performance and user experience
• Maintain accurate documentation of issues, resolutions, and system changes
• Assist with training as needed

Education and/or Experience

• 1–3 years of experience supporting EMR systems, preferably Epic
• Basic understanding of clinical workflows and healthcare operations
• Strong troubleshooting and problem-solving skills
• Experience with user access/security management in EMR systems
• Proficiency in Microsoft Office Suite, especially PowerPoint
• Excellent communication skills with the ability to support diverse user groups
• RN, LPN or CMA/RMA clinical license required.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus. 

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.
• May require occasional after-hours support for upgrades or go-lives.

Why You’ll Love Working Here

• Purpose-driven work that directly impacts access to care across our communities
• Robust benefits package (medical, dental, vision) designed to support you and your family
• Generous PTO because we believe caring for others starts with caring for yourself
• 401(k) with employer contribution to help you plan for what’s ahead
• Life and disability coverage for peace of mind

Here, you are not just filling a role—you are helping shape healthier communities and advancing equitable care every day!