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Scheduler

3050 Highway 161, Irving, TX, 75038

SUMMARY/OBJECTIVE
The Scheduler is responsible for daily billing prep, confirming readiness and scheduling installation/service. The position will also provide support to the operations in areas such as assisting customers and sales personnel in all aspects of the Installation/Service Process, including product information, availability, scheduling, and/or returns. The position will assist the logistics team with daily scheduling tasks.


Essential Functions

  • Work and maintain all incoming install, deliveries, shipments, pre-walks and follow up request via inbox/email.
  • Call builders/customers to verify job readiness.
  • Schedule orders by requested ship date and maintain organized filing.
  • Build install purchase orders. 
  • Install invoice processing and communication.
  • Respond to telephone inquiries and assist in solving questions from internal and external customers
  • Answer incoming calls and emails timely & professionally
  • Perform other duties as requested by Operations and Logistics manager

Competencies/Skills/Abilities

  • Maintain a high level of professionalism and positive attitude when calling customer
  • Maintain a cordial tone and positive attitude at all times
  • Must be detail oriented and extremely organized
  • Must accurately take orders and fill out reports
  • Strong verbal and written communication skills are required
  • Proven ability to implement process improvements
  • High School Diploma or GED required
  • Ability to be detail oriented, multi-task, work within specified timeframes and in a fast paced environment.
  • Previous Customer Service work experience is required; previous work experience in our industry is preferred
  • Proficient with Microsoft Office; Outlook, Excel, Word

 

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