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Marketplace Operations Specialist

Remote - United States

WHAT WE DO MATTERS:

At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. We believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. We inspire, we build, and we celebrate. We dream big, love our users, hustle every day, and always do the right thing to win - together. Our people are at the heart of our success. 

ABOUT THE ROLE:

The Marketplace Operations Specialist is responsible for supporting end to end onboarding of The Knot’s eCommerce marketplace sellers. This role assists in the operational workflows ensuring that products from third-party sellers are successfully listed and sold, all while delivering a positive seller experience.

RESPONSIBILITIES:

  • Marketplace Operations
    • Execute the start to finish item setup of all products for the site, including but not limited to product imagery, product copy, pricing, and taxonomy
    • Responsible for ensuring product launches on the site on time and with all applicable selling information (Images, Copy, Color Names, Pricing, etc.) and responsible for site QA post-launch
    • Investigate and troubleshoot import issues as they arise, work with suppliers, merchandising and eng teams to correct
    • Supports QA and Data Clean up
    • Support the maintenance of internal documentation such as onboarding dashboards or seller handbooks
  • Performance Tracking & Optimization
    • Monitor the progress of new seller onboarding, tracking key metrics such as time to launch, assortment template completion, etc.
    • Identify opportunities for process improvement, aiming to enhance the efficiency and experience of seller onboarding
  • Cross-Functional Collaboration
    • Work closely with Business Development to ensure timely launches and clear communication with sellers

SUCCESSFUL MARKETPLACE OPERATIONS SPECIALIST CANDIDATES HAVE:  

  • 2+ years of eCommerce experience preferred
  • Bachelor's Degree required
  • Well organized and well versed in Excel/Google sheets
  • Analytical and data-driven; experience in web analytics preferred
  • Contentful, Magento and or Mirakl experience is a plus
  • Excels in a fast-paced and deadline-driven environment
  • Creative thinker and problem-solver determined to achieve the desired outcome
  • Effective written, verbal and cross-functional collaboration skills

 

 

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!   

WHAT WE LOVE ABOUT YOU:

  • You Dream Big. You iterate and experiment to drive innovation.

  • You Love Our Users. You keep our global community at the center of everything you do.

  • You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.

  • You Hustle Every Day. You favor urgency and own your outcomes. 

  • You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the “office”. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.

To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.

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US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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