Team Lead, Sales
WHAT WE DO MATTERS:
At TKWW, we champion the power of celebration! Each year, we help millions of couples around the world celebrate the moments that make us. When you join our global team, you join a diverse group of individuals passionate about serving our couples and business partners in more than 15 countries worldwide —including The Knot, WeddingWire, Bodas, The Bash, The Bump, and more. We help people take celebration planning from inspiration to action. When you work for TKWW, you can be sure you will have a team working alongside you that doesn’t just care about the work you do but also the life that you live. We focus on the well-being and development of our employees through various opportunities and celebrate milestones and wins in a big way. After all, celebrations are what we do best.
ABOUT THE ROLE AND OUR TEAM:
We are looking for a dynamic and results-driven Sales Team Lead to lead our New Business and Renewal teams. This individual will be responsible for managing the sales process, ensuring the success of the team members, and driving key accounts to closure. In this leadership role, you will also oversee customer care functions, providing exceptional service and fostering long-term relationships with clients.
As the Sales Team Lead, you will have the opportunity to influence the strategy and performance of the sales teams, driving growth and ensuring that we meet both new business and renewal goals. Your expertise in sales and team management will be essential in maintaining high levels of customer satisfaction and retention.
RESPONSIBILITIES:
Team Leadership & Development:
- Lead, mentor, and manage a high-performing team of sales professionals focused on new business and renewals.
- Provide ongoing coaching and training to develop team members' skills, increase productivity, and drive results.
- Set performance targets for both the new business and renewal teams and ensure team members meet or exceed them.
- Conduct regular performance reviews, provide constructive feedback, and implement personal development plans.
Sales Strategy & Execution:
- Own and execute the sales process for key accounts, from prospecting to closing.
- Develop and implement strategies to acquire new clients, while also maintaining strong relationships with existing clients to ensure successful renewals.
- Handle the closing of high-value and strategic accounts, ensuring deals align with the company’s goals.
- Collaborate with the marketing team to generate quality leads and align sales efforts with broader marketing strategies.
Customer Care:
- Ensure that customer satisfaction is consistently met by working closely with the customer care team to address client concerns and enhance service offerings.
- Serve as an escalation point for customer issues or concerns, resolving them in a timely and efficient manner.
Reporting & Analysis:
- Monitor and analyze sales performance metrics and report on team progress toward goals.
- Maintain a clear understanding of market trends and competitor activities to identify opportunities for growth and adjust strategies accordingly.
- Provide regular updates to senior management on the sales pipeline, team performance, and key account status.
SUCCESSFUL CANDIDATES HAVE:
- Proven experience in a sales leadership role, preferably within a B2B environment.
- Strong track record of closing key accounts and achieving sales targets.
- Experience leading both new business acquisition and renewal teams.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to build and maintain strong client relationships.
- Strong analytical skills and the ability to interpret sales data to inform decision-making.
- Demonstrated ability to lead, motivate, and develop a team.
- Proficiency in CRM software
- Bachelor's degree in Business, Marketing, or a related field (preferred).
At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!
WHAT WE LOVE ABOUT YOU:
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You Dream Big. You iterate and experiment to drive innovation.
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You Love Our Users. You keep our global community at the center of everything you do.
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You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
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You Hustle Every Day. You favor urgency and own your outcomes.
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You Win Together. People are at the heart of our success and you play as a team.
WHAT YOU LOVE ABOUT US:
We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the “office”. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.
To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.
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US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Privacy Notice: TKWW processes your personal data as part of the recruitment process, based on the legal basis of executing pre-contractual measures at your request. This means we use your information to assess your application and carry out the necessary steps for a potential employment contract. Only the information strictly necessary for evaluating your application is collected. You can request access, rectification, or deletion of your data. For more information on how we handle your personal data, please refer to our Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority.
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