RevOps Senior Optimization Manager

WHAT WE DO MATTERS:

At TKWW, we champion the power of celebration! Each year, we help millions of couples around the world celebrate the moments that make us. When you join our global team, you join a diverse group of individuals passionate about serving our couples and business partners in more than 15 countries worldwide —including The Knot, WeddingWire, Bodas, The Bash, The Bump, and more. We help people take celebration planning from inspiration to action. When you work for TKWW, you can be sure you will have a team working alongside you that doesn’t just care about the work you do but also the life that you live. We focus on the well-being and development of our employees through various opportunities and celebrate milestones and wins in a big way. After all, celebrations are what we do best.

ABOUT THE ROLE AND OUR TEAM:

The Revenue Operations Optimization Senior Manager will lead the RevOps Projects team, currently composed of four members, driving operational workstreams aligned with company priorities. This role is pivotal in optimizing processes, enhancing efficiency, and leading transformation initiatives that support the company’s operational excellence.

You will be responsible for strategically managing resources, guiding a high-performing team, and ensuring seamless execution of projects that improve scalability, efficiency, and cross-functional collaboration. Your leadership will help shape the future of Revenue Operations, ensuring that initiatives are aligned with the company’s growth objectives and operational strategy.

As part of the Global Operations Excellence team, you will play a critical role in standardizing best practices, fostering innovation, and driving measurable improvements across all RevOps functions in all our regions.

RESPONSIBILITIES: 

Team Leadership & Development

• Lead, mentor, and develop the RevOps Projects team, fostering a high-performance culture.
• Set clear goals, priorities, and expectations while providing strategic guidance and coaching.
• Promote collaboration, knowledge-sharing, and continuous learning within the team.

Operational Efficiency & Process Optimization

• Drive the design, implementation, and continuous improvement of scalable operational processes.
• Identify inefficiencies, remove bottlenecks, and implement sustainable solutions that enhance productivity.
• Monitor and measure the impact of process improvements, ensuring alignment with company objectives.

Strategic Project Execution

• Oversee the execution of critical RevOps projects, ensuring alignment with business priorities.
• Partner with cross-functional teams to define and execute strategic initiatives that improve revenue operations efficiency.
• Provide visibility into project progress, risks, and impact through clear reporting and communication.

Cross-Functional Collaboration & Stakeholder Management

• Act as a strategic partner with other leaders to align on operational goals, within the Revenue Organization but also with other teams such as Marketing, Finance, Legal, Tech, etc. 
• Ensure strong cross-team coordination, facilitating alignment on objectives, priorities, and execution.
• Advocate for RevOps efficiency needs in enterprise-wide initiatives and process transformations.

Data-Driven Decision Making & Performance Management

• Establish and track key performance indicators (KPIs) to measure operational efficiency and project success.
• Leverage data insights to drive informed decision-making and continuous process improvements.
• Ensure all initiatives are rooted in analytics and measurable impact, driving operational effectiveness.

Change Management & Scaling Best Practices

• Lead change management efforts to ensure smooth adoption of new processes, tools, and methodologies.
• Standardize best practices across Revenue Operations, ensuring consistency and scalability.
• Identify and mitigate risks associated with operational transformations.

SUCCESSFUL CANDIDATES HAVE:

• Exceptional leadership and people management skills, with the proven ability to inspire and develop teams.
• Strong expertise in process optimization, operational efficiency, and project management.
• Excellent stakeholder management and communication skills, with experience working cross-functionally.
• Ability to translate business needs into operational strategies and drive execution at scale.
• Data-driven mindset with experience in KPI tracking, reporting, and performance measurement.
• Advanced proficiency in Google Suite (Sheets, Slides) and Microsoft Office.
• Strong problem-solving and decision-making skills in fast-paced environments.
• Fluent in Spanish and English (spoken and written).
• A collaborative, adaptable, and proactive mindset, focused on driving impact and efficiency.

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!   

WHAT WE LOVE ABOUT YOU:

• You Dream Big. You iterate and experiment to drive innovation.

• You Love Our Users. You keep our global community at the center of everything you do.

• You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.

• You Hustle Every Day. You favor urgency and own your outcomes. 

• You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the “office”. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.

To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.

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US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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