Renewal Sales Executive

WHAT WE DO MATTERS:

At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.

ABOUT THE ROLE AND OUR TEAM:

We’re looking for a Retention Sales Specialist to join our Renewal Sales Team. You’ll be responsible for renewing, retaining and growing relationships with wedding vendors in our lower investment segments, ensuring they continue to see value from their partnership with Hitched.

This is a telephone-led role combining account service & management, retention sales and high levels of client care. You’ll spend much of your time speaking with vendors, understanding their needs, handling concerns, and confidently securing renewals through consultative, persuasive conversations.

KEY RESPONSIBILITIES:

• Proactively contact vendors to retain existing accounts, and be a reactive source of contact for all account queries and account service within this client pool.
• Reactively handle inbound calls and emails from vendors regarding their packages, performance or concerns.
• Meet daily productivity KPI’s including calls & meetings targets 
• Meet a monthly revenue target in line with the client pool expected value retention
• Use persuasive, solution-led sales techniques to overcome objections and secure renewals
• Build strong relationships with vendors, acting as their trusted point of contact at Hitched
• Handle complaints and issues professionally, calmly and constructively, always focusing on positive outcomes.
• Clearly explain product features, benefits and performance insights to demonstrate ongoing value
• Accurately update CRM records and track activity against targets
• Work closely with your direct team and Manager to meet your monthly group retention targets
• Work closely with wider sales, support and product teams to improve vendor experience

SUCCESSFUL CANDIDATES HAVE:

• Previous experience in retention sales, customer service, telesales or subscription sales is an advantage
• Confident, engaging and persuasive telephone manner
• Strong objection handling and negotiation skills
• Proven ability to retain customers and protect revenue
• Excellent communication and listening skills
• Calm, professional and solution-focused when handling complaints or challenges
• Target driven with a positive, resilient mindset
• Organised, detail-oriented and comfortable working with CRM systems
• A genuine interest in helping customers succeed
  
  

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job. Together, we have an incredible opportunity to make it even easier for our customers to plan life’s most meaningful moments and for our small business owners to grow and scale. We would love to have you with us on our journey.   

WHAT WE LOVE ABOUT YOU:

• Commit to our customers: You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments.
• Raise the bar: You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision.
• Be all in: You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully.
• Celebrate impact: You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way.  You love to win, together.

WHAT YOU LOVE ABOUT US:

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office.. We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people.

• For Together@TKWW-eligible roles, this includes regular in-office time to foster collaboration and connection.
• For roles not eligible for in-office expectations, we support connection through virtual collaboration and intentional gatherings.

To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.

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US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Privacy Notice:  The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority. If you wish to file a complaint, you may contact the competent data protection authority.