Customer Support with experience in Graphic Design
ABOUT US
In more than ten countries around the world, The Knot Worldwide champions the power of celebration. Our global family of brands provide best-in-class products, services and content to take celebration planning from inspiration to action. At the core of our business is our industry-leading global online wedding Vendor Marketplace, connecting couples with local wedding professionals and a comprehensive suite of personalized wedding websites, planning tools, invitations, and registry services that make wedding planning easier for couples around the globe. Each year, we connect more than 4.5 million users with around 900,000 global small businesses through our Vendor Marketplace.
LIFE AT TKWW
At The Knot Worldwide, we believe in doing work that matters. Each year, we help millions of couples around the world celebrate life’s most meaningful moments, while also helping hundreds of thousands of global small business owners get discovered and scale. Life here means working alongside a team that cares deeply, not just about the work you do, but about the life you live. We prioritize employee well-being and development through meaningful opportunities for growth, and we celebrate milestones and wins in a big way. After all, celebrations are what we do best.
Do you have an eagle eye for aesthetics and a heart for service? At The Knot Worldwide, we believe that the smallest details—from the curve of a font to the texture of a favor—make the biggest memories. We’re looking for a Design Specialist who doesn’t just see a product, but a piece of a couple's love story.
You’ll be the bridge between our e-commerce offerings and our customers' visions, ensuring every piece of stationery and every gift is nothing short of perfection. Whether you’re working from a local TKWW hub or your own remote sanctuary, we need your stellar design instincts, quick-witted problem-solving, and a passion for making "the big day" truly spectacular.
RESPONSIBILITIES:
- Work with customers to modify and finalize stationery designs
- Edit the designs to the customer's specifications and work one-on-one with the customer over email to finalize the design
- Create and send proofs to customers in a timely manner
- Create print-ready files for customer designs
- Have an understanding of the significance of providing great customer service and adhere to high standards at all times
- Maintain a high productivity level, after training, to best serve our customers in a timely fashion, and continue to meet or exceed stated performance expectations for work quality, quantity, and impact.
- Communicate thoroughly with customers, peers, and other technical teams
- Demonstrate high EQ and advanced de-escalation techniques when handling high-stakes situations involving a customer’s life event, their order and/or our brand reputation.
- Continually learn new products and stay up to date with product releases to more accurately assist clients that contact us
- Perform "pre-flight" checks on all designs, ensuring margins, resolution, and color profiles (CMYK) before files go to production.
- May assist larger CX team with phones, chats, and emails beyond design work, based on business need
SUCCESSFUL CANDIDATES HAVE:
- Able to work in a fast-paced work environment
- Ability to multi-task and excellent time management skills
- Graphic design experience/training, particularly with Adobe Suite of products (Illustrator, Photoshop and Indesign)
- Experience with CRM or Help Desk software (e.g., Zendesk, Salesforce, or Kustomer) to manage high volumes of customer interactions.
- Excellent communication skills, both written and verbal; to respond to our couples with warmth, sincerity, and simply great responses
- Experience or comfort working alongside AI-powered support tools (e.g., AI chatbots, automated ticketing workflows, or sentiment analysis tools) to increase efficiency without losing the 'human touch.'
- Strong commitment to timelines, accuracy, and professionalism
- Strong attention to detail - you are working to ensure couples receive a perfect product for their wedding!
- Demonstrate self-confidence, energy, and enthusiasm
PROFESSIONAL ATTRIBUTES WE VALUE
- Wedding industry experience and etiquette knowledge
- Strong understanding of typography fundamentals (kerning, leading, tracking) and how they translate to various printing methods
- Print design knowledge and experience
- Familiarity with CRM systems and practices
- Proficiency with Google Suite tools, preferred
WORK MODEL:
This role is Together@TKWW-eligible and based near one of our office hubs. You’ll be expected to work in the office two days a week as part of our hybrid work model.
#LI-Hybrid #professional
AI FLUENCY
At TKWW, AI is a tool that helps our teams work smarter, move faster, and spend more time on the work that matters most. We expect every employee, in every role, to build fluency with the AI tools relevant to their work, use them thoughtfully and with sound judgment, and bring curiosity as these tools keep evolving. This isn't about replacing our people's expertise — it's about equipping every employee to use AI to raise the bar on the work we do together.
WHAT WE LOVE ABOUT YOU:
- Commit to our customers: You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments.
- Raise the bar: You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision.
- Be all in: You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully.
- Celebrate impact: You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way. You love to win, together.
WHAT YOU LOVE ABOUT US:
We provide meaningful, high-impact benefits designed to support the holistic well-being of our diverse workforce and help our people thrive both professionally and personally. From physical and mental wellness to flexible time off our programs are built around the moments that matter most.
TOGETHER@TKWW: OUR APPROCH TO HYBRID WORK
- For Together@TKWW-eligible roles, this includes regular in-office time to foster collaboration and connection.
- For roles not eligible for in-office expectations, we support connection through virtual collaboration and intentional gatherings.
To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England and New York, NY.
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US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Privacy Notice: The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority. If you wish to file a complaint, you may contact the competent data protection authority.
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