Operations Coordinator

Looma Background

Looma is an in-store digital media platform focused on storytelling, education, and recommendations. Their network of in-store screens helps retailers better modernize and monetize their stores, while enabling brands to tell their story directly at the point of decision. All content that airs on Looma’s network is produced or edited by Relay™, their global network of independent filmmakers, editors, and other creators who specialize in point-of-decision content.

Position Summary

The responsibilities for this role can be split into three primary categories:

1. Warehouse Management & Inventory Support (60%) 
2. Research & Development Support (20%) 
3. General Operations (20%)

Warehouse Management & Inventory Support (60%) 

• Manage day-to-day operations of the Looma warehouse, with activities such as:
  • Receiving, organizing, and dispatching shipments
  • Completing inventory cycle counts
  • Performing QC on all incoming shipments, including returned screens & hardware
  • Maintaining an organized warehouse environment
  • Ensuring all tasks are handled efficiently, with accuracy and clarity top of mind
• Organize and execute detailed shipping activities with third-party logistics partners
• Manage the issuing & tracking of inventory work orders, transfers, & cycle counts
• Create and/or optimize standardized inventory tracking procedures
• Use Fishbowl (or similar tracking tools) to manage operational workflows
• Support procurement planning and implementation

Research & Development Support (20%) 

• Assist in the coordination and execution of in-store tests, including:
  • Consolidating materials needed for tests in Looma’s warehouse
  • Transporting and setting up equipment at test sites
  • Execute test cases provided by the R&D Lead
  • Overseeing the testing process, dismantling setups, and returning items to the warehouse
• Provide hands-on support in reviewing prototypes and QC activities related to R&D
• Test defective units returned from the field to identify patterns, solutions, and necessary hardware improvements
• Collaborate with the R&D team to streamline processes and ensure accurate testing environments

General Operations (20%)

• Coordinate across Looma departments to ensure seamless execution of operational tasks
• Support the documentation and organization of Standard Operating Procedures (SOPs) for routine operational tasks to maximize ease of delegation at scale
• Provide in-field support as needed — troubleshooting, pilot/rollout installation, etc.

As this role evolves, it could expand into more specialized areas such as inventory management, procurement, or project management depending on the team member’s interests and Looma’s business needs

Attributes

• Growth-oriented: desires to work in a fast-paced, dynamic environment
• Problem solver: enjoys resolving issues & overcoming obstacles
• Structured: highly organized in all work environments (email, desk, office, etc.) 
• Excellent communicator: adept in both written and verbal communication
• Experience with stocking & receiving or general warehouse experience, strongly preferred
• Digital technology experience and interest, strongly preferred
• Ability and desire to work from our Raleigh-based storage facility +/- 3 days/wk, required

Structure & Compensation 

Looma will provide a competitive compensation package consisting of base salary and stock options. All Looma compensation packages include some cash / equity flexibility (i.e. you can opt for more equity and less cash or vice-versa).

Benefits

• Employee coverage for health, dental, and vision (gold plan)
• Unlimited PTO (3-week minimum)
• Flexible office setting (office, flex, or WFH, with associated stipends)
• Craftsmanship stipend
• Paid parental leave
• 401(k) plan

Our Values

At Looma, we strive to be and/or create work that is: 

• For You: generous, generative, trustworthy, in your corner
• Incisive: pragmatic, wise, perceptive, insightful
• Beautiful & Clear: polished, elegant, detailed, conveys a sense of craftsmanship
• Undaunted: tenacious, courageous, indomitable, “impenetrable ray of sun”
• Dependable: trustworthy, reliable, nothing slips through the cracks

Diversity & Nondiscrimination

Looma is committed to promoting diversity both in our workplace and through the stories we tell. We do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, class or caste status, or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business.

Applicants must be currently authorized to work in the United States on a full-time basis.