Senior Operations Coordinator

Looma Background

Looma is an in-store digital media platform focused on storytelling, education, and recommendations. Their network of in-store screens helps retailers better modernize and monetize their stores, while enabling brands to tell their story directly at the point of decision. All content that airs on Looma’s network is produced or edited by Relay™, their global network of independent filmmakers, editors, and other creators who specialize in point-of-decision content.

Position Summary

The responsibilities for this role can be split into three primary categories:

1. Field Support (50%)
2. Inventory Management (30%)
3. Hardware R&D (20%)

Field Support (50%)

• Oversee Looma field support technicians & systems to quickly identify, resolve, and mitigate against in-field network issues 
• Identify network trends & recommendations to continuously improve network uptime & efficiency 
• Maintain proficiency in Looma’s proprietary network management software to provide technical support to internal & external stakeholders 

Inventory Management (30%)

• Maintain an accurate inventory count of physical items at Looma’s Raleigh-based storage facility
• Receive and inspect incoming deliveries for quality and accuracy  
• Organize supplies for large-scale launch projects and one-off maintenance needs

Hardware R&D (20%)

• Conduct field tests for new screen, fixture, or software designs
• Share feedback & optimize designs for improved customer experience 
• Assist in building out training materials for upcoming deployments 

Attributes

• Growth-oriented: desires to work in a fast-paced, dynamic environment
• Problem solver: enjoys resolving issues & overcoming obstacles
• Structured: highly organized in all work environments (email, desk, office, etc.) 
• Excellent communicator: adept in both written and verbal communication
• 2+ years of experience in operations, product management, or a related field, strongly preferred
• Digital technology experience and interest, strongly preferred
• Ability and desire to visit our Raleigh-based storage facility ~3 days/wk, required

Structure & Compensation 

Looma will provide a competitive compensation package consisting of base salary and stock options. All Looma compensation packages include some cash / equity flexibility (i.e. you can opt for more equity and less cash or vice-versa).

Benefits

• Employee coverage for health, dental, and vision (gold plan)
• Unlimited PTO (3-week minimum)
• Flexible office setting (office, flex, or WFH, with associated stipends)
• Craftsmanship stipend
• Paid parental leave
• 401(k) plan

Our Values

At Looma, we strive to be and/or create work that is: 

• For You: generous, generative, trustworthy, in your corner
• Incisive: pragmatic, wise, perceptive, insightful
• Beautiful & Clear: polished, elegant, detailed, conveys a sense of craftsmanship
• Undaunted: tenacious, courageous, indomitable, “impenetrable ray of sun”
• Dependable: trustworthy, reliable, nothing slips through the cracks

Diversity & Nondiscrimination

Looma is committed to promoting diversity both in our workplace and through the stories we tell. We do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, class or caste status, or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business.

Applicants must be currently authorized to work in the United States on a full-time basis.