Field Operations Technician

Looma Background

Looma is an in-store digital media platform focused on storytelling, education, and recommendations. Their network of in-store screens helps retailers better modernize and monetize their stores, while enabling brands to tell their story directly at the point of decision. All content that airs on Looma’s network is produced or edited by Relay™, their global network of independent filmmakers, editors, and other creators who specialize in point-of-decision content.

Position Description

As a Field Operations Technician, you’ll prepare, install, and maintain Looma tablet displays within the stores of our retail partners. This is a part-time role with fluctuating hours, perfect for someone who is seeking flexibility or is working outside of a 9a-5p job structure. 

We’re seeking candidates who are:

• Self-motivated: Interested in gaining experience with an ad-tech startup 
• Reliable: Responsive to outbound requests and diligent in adhering to deadlines
• Organized: Both with physical materials and digital communications
• Detailed: Particularly in matters of aesthetics  — you’ll be responsible for keeping our displays looking their best!
• Joyful: Able to connect with store managers and be courteous to store employees

Responsibilities

• Tablet preparation, installation, and maintenance
• Tablet troubleshooting (includes, but is not limited to in-person reboots, remounting of tablets on store shelves, and restoring proper cable management)
• Installation of decor (signage) on tablet displays
• Store audits to ensure peak operating conditions of tablet displays
• Assist in new pilot and rollout program launches
• Respond to and prioritize urgent maintenance requests
• Opportunity to monitor the existing network and provide remote support to other technicians 

Qualifications

• Applicants must have reliable access to a car and smartphone (for in-store audits); biweekly mileage stipend will be provided
• Applicants must be comfortable lifting 20 lbs, climbing a 10-ft ladder, and completing other manual tasks
• Applicants must be proficient in Google Suite or have the willingness to learn. We regularly use Google Drive, Google Calendar, and Google Sheets

Structure & Compensation

This is a part-time position with a starting rate of $20/hour.

Our Values

At Looma, we strive to be and/or create work that is: 

• For You: generous, generative, trustworthy, in your corner
• Incisive: pragmatic, wise, perceptive, insightful
• Beautiful & Clear: polished, elegant, detailed, conveys a sense of craftsmanship
• Undaunted: tenacious, courageous, indomitable, “impenetrable ray of sun”
• Dependable: trustworthy, reliable, nothing slips through the cracks

Diversity & Nondiscrimination

Looma is committed to promoting diversity both in our workplace and through the stories we tell. We do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, class or caste status, or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business.

Applicants must be currently authorized to work in the United States on a full-time basis.