Job Application for Accounts Receivable Specialist at The Maritime Aquarium

Organization Background

The Maritime Aquarium’s mission is to ignite a connection to Long Island Sound and the ocean to enrich the lives of all people and inspire action to protect our blue planet. For 38 years, the Aquarium has played a significant role in shaping the landscape of Norwalk and the region. The second largest family attraction in Connecticut, and 50 miles from New York City, the Aquarium hosts nearly 450,000 guests annually. Its primary exhibits take guests on a voyage from the shallow salt marshes and estuaries to the depths of the Long Island Sound and the ocean beyond, culminating with habitats for sharks and harbor seals. 

Altogether, the Aquarium is home to more than 8,000 animals and 285 species in 75 exhibits. A new 4D Theater offers a unique sensory film experience for guests. Its education programs introduce nearly 50,000 students, campers and scouts to marine and STEM education. The Aquarium is recognized as a top aquarium in the nation and is accredited by the Association of Zoos and Aquariums. It is an active participant in the local and regional community. The strength of the Aquarium is its approximately 97 full-time and 78 part-time employees, seasonal staff, and our volunteers. 

Position Description

The Accounts Receivable Specialist reports to the Vice President of Finance and works closely with the Finance and Accounting team and Guest Service Operations in managing cash collections, invoicing, and reconciliations to ensure steady cash flow. This is a full-time position with a pay rate of $27 per hour. The regular schedule is Monday through Friday, with onsite work required Monday through Thursday and remote work available on Fridays.

Specific Responsibilities

Reconciles daily box and back office sales recaps and posts to general ledger daily
Maintains all accounts receivable records for group sales: Prints and files invoices, distributes invoices to customers in their requested formats
Reconciles online registrations: Posting and reconciling payments and refunds from registration system into CRM platform
Reviews CRM platform group transactions to ensure that all paid transactions are completed and applies cash and collections for group invoices
Processes credit card adjustments through CRM platform, as needed
Researches, documents, and reviews credit card chargebacks with other departments and challenges disputes
Monitor accounts receivable aging and identify overdue accounts. Contact customers to follow up on outstanding balances and negotiate payment plans when necessary
Completes monthly bank, deposit and e-card reconciliations
Reconciles CRM platform to general ledger receivables monthly
Prepares support for group revenue reclass at month end
Generate and maintain accounts receivable aging reports, payment status updates and collection progress.
Communicates clearly and collaborates frequently with other departments by providing and requesting information and resolving disputes, as needed
Respond to customer inquiries regarding billing, payments, and account discrepancies
Ensure compliance with company policies, financial regulations and internal controls
Assist with audits by preparing documentation and responding to auditor inquiries

Qualifications

Bachelor’s or associate’s degree in accounting or finance, preferred, or relevant work experience
Two to three years in accounts receivable or general accounting preferred
Experience in a non-profit organization preferred
Proficiency in Excel required
Experience with Sage and/or Tessitura (CRM) ideal
Attention to detail with good problem-solving skills, sound judgment, and excellent interpersonal skills
Concise, effective, customer-service oriented written and verbal communication skills
Commitment to the Aquarium’s mission, with an appreciation for the important role that the Aquarium plays in conservation, education and the life of a vibrant community

Benefits

Health Insurance Benefits
Health Reimbursement Account (HRA)
Life Insurance
Short- and Long-Term Disability
Retirement Benefits and Plans
Paid leave (Vacation and Sick Time, Bereavement Leave, Jury Duty, and Holidays)
Paid Parental leave
Employee Assistance Program
Free Family Membership to The Maritime Aquarium

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Maritime Aquarium is an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply.

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I understand that consideration for employment is conditioned upon favorable results of background and reference checks. The Maritime Aquarium at Norwalk, Inc. will thoroughly investigate my work and personal history and verify all data given on this application and related papers and in interviews. I authorize all individuals, schools, firms named, except my current employer if so noted, to provide any information requested about me, and I release them and The Maritime Aquarium at Norwalk, Inc. from any liability resulting from the verification process. I understand that certain positions require chemical screening after an offer has been made as a condition of employment. I certify that all of the statements contained herein and, on any resume, submitted are true and understand that any misrepresentation, falsification or willful omission shall be sufficient cause for dismissal or refusal of employment.

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Accounts Receivable Specialist

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