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Concierge/Service Attendant

The Mather (Evanston, IL)

We are seeking a Concierge/Service Attendant to perform concierge services and serves as a member of a self-directed team that through their combined efforts provides: an extraordinary greeting to residents, family, and visitors of The Mather; exceptional, efficient customer service of concierge tasks; creative, positive planning and delivery of programming; safe, efficient and transportation.  Creates meaningful moments in the lives of residents, visitors, and staff by demonstrating Nextraordinary behaviors. and as a Service Attendant, support Repriorment Services staff and residents including assistance with events, set up and break down of meeting rooms, resident well-being checks, carrying and delivering packages and serving as back-up to concierge desk staff to provide relief during break periods.  

This position is part-time, hourly, weekend, and holiday availability required.

the schedule for this position is:

Service Attendant: Sunday & Monday 8:30am-4:30pm.

Concierge: week1 Tuesday & Wednesday 7:00am-3:00pm. week2 Tuesday 7:00am-3:00pm, Wednesday 10:00am-6:00pm. 

ESSENTIAL FUNCTIONS (as a Concierge):

  • Plans, organizes, arranges, promotes and facilitates a variety of activity, social events and outings seven (7) days a week within and beyond the community, based upon the whole person comprehensive wellness model; ensure active program participation by assisting with promotion, monthly calendars, marketing and communication materials and sign-up and room preparation processes.
  • Purchases tickets for trips and coordinates purchases with accounts payable and accounts receivable.
  • Regularly seeks resident input to integrate into programming decisions; support resident–initiated activities/programming.
  • Encourages and mentor volunteers; incorporate volunteers actively into programming of The Mather
  • Maintains high level of interaction and communication with residents/family and staff using intrinsic communication style; respond to resident requests for information; respond to resident feedback and address concerns in a timely and professional manner.
  • Safely and efficiently transports residents in Mather vehicles; conduct safety checklist before each trip.
  • Administrative duties to include typing menus, copying, collating, preparing directories, and producing work tickets in PM Worx program.
  • Coordinates with Wellness and Fitness Coordinators, and Mather Institute on Aging staff, as well as Administrative Wizard on programmatic planning and implementation
  • Creates meaningful moments in the lives of residents, visitors, and staff by demonstrating Nextraordinary behaviors.
  • Provides excellent customer service for residents and guests at the “first face” of The Mather:
    • Greets residents and visitors and monitor building access.
    • Receives and directs in-coming phone calls.
    • Responds to resident requests for information; responds to resident feedback and addresses concerns in a timely, professional manner.
    • Receives and catalogs resident packages; deliver packages.
    • Provides transportation reservation service.
    • Provides guest room reservations, check-in and check-out services.
    • Maintains daily check log, service log and other pertinent records.

ESSENTIAL FUNCTIONS (as a Service Attendant):

  • Setting and resetting rooms for programs and events; including tables, chairs and miscellaneous furniture items; audio visual equipment and laptop computers as needed; decorative or theme items, etc. 
  • Assisting residents with lockouts and conducting well-being checks; analyzing the situation and subsequently addressing residents’ needs in a timely, professional manner and taking appropriate steps to ensure their safety and satisfaction. 
  • Carrying and delivering items and packages; delivering birthday balloons and cards from The Mather to our residents 
  • Using Microsoft Outlook or other software as implemented, complete room reservations and coordinate work orders for assistance by other experience centers (such as building services, housekeeping and culinary services) 
  • Responds in a timely manner to radio requests requiring immediate attention.
  • Functions as back-up to concierge desk staff to provide relief during break periods or in other emergency or unforeseen situations such as call offs or other unplanned absences.  
  • Completes daily check-in report. 
  • Assisting Repriorment Services experience center with special events 
  • Assist with audio/visual set ups such as movies, virtual meetings and presentations.

    QUALIFICATIONS AND SKILLS

    Required:

    • Some college or equivalent experience
    • Experience working with older adults in leading programs and classes.
    • Valid drivers’ license and excellent driving record
    • Ability to multi-task
    • Excellent customer service skills 
    • Ability to utilize MS Outlook and work order software systems 
    • Ability to prioritize and organize multiple demands on time and projects.

 

The hourly base wage range is a good faith estimate of the range Mather reasonably expects to pay for this position at the time of the posting. The actual hourly base wage paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, geographic location and market changes. The position is also eligible to participate in Mather benefit plans and Employee Appreciation Fund. 

Hourly Pay Range

$20 - $21.50 USD

Benefits

Mather offers a competitive benefits package.*

 

Team members are eligible for:

  • A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.
  • A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)
  • Convenient, subsidized parking (or public transportation for certain locations)
  • Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc. 

Benefits-eligible team members can take advantage of:

  • Medical, dental, and vision plans
  • Paid Parental Leave
  • Adoption Assistance Reimbursement
  • Tuition reimbursement for continuing education
  • Extended illness benefits
  • Employee wellness programs
  • Short- and long-term disability insurance
  • Life insurance - free to all team members 

 

*Benefits are subject to change without notice. Benefits details dependent on employment status.

About The Mather:

The Mather is a Life Plan Community for those age 62 and better located in Evanston, Illinois, close to the charming downtown district and an abundance of public transportation. The Mather includes 240 independent living apartment homes, as well as assisted living, memory care, long-term care, and rehabilitation services, along with multiple restaurants, a fitness center, art studio, gardens, and more.

The Mather is located at 425 Davis Street in Evanston.

About Mather

Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age WellSM, we create programs, places, and residences for today’s young-at-heart older adults. Mather has received a national certification as a Great Place to Work®, and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.

Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

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Locations include: The Mather in Evanston, Mather Place, The Mather Tysons, Mather HQ, Splendido, Mather Institute, Community Initiatives

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I certify that the statements made in this application are true and correct to the best of my knowledge. I understand that falsification or omission of pertinent information shall be sufficient cause for refusal of employment or dismissal, no matter when discovered. Permission is hereby granted to thoroughly investigate my work and personal history and verify all data given on this application, on related papers, and in interviews. I authorize all individuals, references, schools, and firms named herein, except my current employer if so noted, to provide any information requested about me; and I release them from all liability for potential damages in connection with providing this information.
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Mather is committed to a drug and alcohol-free workplace. I understand that any job offer is conditioned upon satisfactory completion of all required pre-employment screenings. I understand that completing this application does not obligate Mather to hire me.
Mather is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, veteran status, physical or mental disability, or any other status protected by law. We also provide reasonable accommodations to qualified applicants and employees with disabilities. Any applicant who requires a reasonable accommodation of a disability in order to participate in the hiring process should notify Human Resources.