Job Application for Residency Advisor at The Mather in Evanston

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At Mather, we believe extraordinary experiences begin with meaningful relationships. As a Residency Advisor, you will serve as a trusted liaison for prospective residents, helping guide them through their journey while supporting the generation of qualified referrals through community outreach activities. In this highly relationship-focused role, you will create exceptional experiences for prospects and depositors, build lasting connections, and collaborate closely with team members to support a seamless sales and residency approval process.

This is a full-time, hourly, 100% on-site position at The Mather Evanston.

ESSENTIAL FUNCTIONS

Initiate contact with and respond to assigned prospect inquiries in a timely and appropriate manner as defined in sales training and goals, consistently delivering a ‘Mather experience’ for each customer.
Maintain current, complete and accurate data in the CRM lead management system following established program procedures.
Act as a liaison between prospects/depositors and Mather team members involved in the sales and residency approval process.
Establish strong prospect and depositor relationships.
Coordinate duties as requested by Director of Sales.
Establish and maintain productive working relationships with managers and team members.
Distribute and collect depositor applications in an accurate and timely manner, forwarding to the appropriate team to assure a timely review and approval/move-in process.
Identifies areas for improvement, proposes possible solutions, and participates in data collection and process changes as part of the Quality Assurance Process Improvement process.

QUALIFICATIONS AND SKILLS

Required:

Sales experience in a service-related industry.
Strong computer skills.
Ability to maintain a thorough and comprehensive knowledge of the sales process, services and policies.
Flexible, self-motivated and professional demeanor.
Excellent written & oral communication

Preferred:

College degree or equivalent.
Experience working with older adults

The hourly base wage range provided is a good faith estimate of what Mather reasonably expects to pay for this position at the time of the posting. The actual hourly rate offered will be determined based on a variety of factors, including but not limited to relevant skills, certifications, years of experience, geographic location, and current market conditions. At Mather, we are committed to being inclusive, resilient, bold, and impactful—and that includes offering a total rewards experience designed to support our team members. This position is eligible to participate in a Sales Incentive Plan with a target incentive range of $0-30K. Sales incentive opportunities are not guaranteed and are based on multiple factors, including individual performance, departmental outcomes, and overall company results. This position may also be eligible to participate in Mather’s benefit plan. Eligibility for benefits is dependent on employment status and hours worked per pay period. All benefits are subject to change without notice.

Hourly Pay Range

$42 - $45 USD

Benefits

Mather offers a competitive benefits package.*

Team members are eligible for:

A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.
A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)
Convenient, subsidized parking (or public transportation for certain locations)
Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.

Benefits-eligible team members can take advantage of:

Medical, dental, and vision plans
Paid Parental Leave
Adoption Assistance Reimbursement
Tuition reimbursement for continuing education
Extended illness benefits
Employee wellness programs
Short- and long-term disability insurance
Life insurance - free to all team members

*Benefits are subject to change without notice. Benefits details dependent on employment status.

About The Mather:

The Mather is a Life Plan Community for those age 62 and better located in Evanston, Illinois, close to the charming downtown district and an abundance of public transportation. The Mather includes 240 independent living apartment homes, as well as assisted living, memory care, long-term care, and rehabilitation services, along with multiple restaurants, a fitness center, art studio, gardens, and more.

The Mather is located at 425 Davis Street in Evanston.

About Mather

Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age Well^SM, we create programs, places, and residences for today’s young-at-heart older adults. Mather has received a national certification as a Great Place to Work^®, and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.

Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

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Are you legally eligible for employment in the United States? (Proof of legal eligibility to work will be required upon start).

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Do you have relatives who currently or previously worked, or lived as a resident at a Mather location?

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Locations include: The Mather in Evanston, Mather Place, The Mather Tysons, Mather HQ, Splendido, Mather Institute, Community Initiatives

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First and last name
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DO NOT INCLUDE References from colleagues/co-workers, friends, family, or personal contacts.

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I certify that the statements made in this application are true and correct to the best of my knowledge. I understand that falsification or omission of pertinent information shall be sufficient cause for refusal of employment or dismissal, no matter when discovered. Permission is hereby granted to thoroughly investigate my work and personal history and verify all data given on this application, on related papers, and in interviews. I authorize all individuals, references, schools, and firms named herein, except my current employer if so noted, to provide any information requested about me; and I release them from all liability for potential damages in connection with providing this information.
I understand that this application is not a contract of employment and that, if hired, my employment will be on an at-will basis. I further understand that to be employed, I must be lawfully authorized to work in the United States, and I must provide documents that will establish this to Mather.
Mather is committed to a drug and alcohol-free workplace. I understand that any job offer is conditioned upon satisfactory completion of all required pre-employment screenings. I understand that completing this application does not obligate Mather to hire me.
Mather is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, veteran status, physical or mental disability, or any other status protected by law. We also provide reasonable accommodations to qualified applicants and employees with disabilities. Any applicant who requires a reasonable accommodation of a disability in order to participate in the hiring process should notify Human Resources.

Residency Advisor

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