Learning + Onboarding Manager, Employee Benefits

About the job 

The Learning & Onboarding Manager is responsible for managing and coordinating the onboarding experience for all new MJ Employee Benefits (EB) Client Experience and Value Proposition Associates. This role ensures a seamless integration process, oversees technical learning, and aligns new hire training initiatives with the broader MJ Learning & Development Framework. 

This position is integral to the overall employee experience, ensuring new hires feel engaged, supported, and prepared for success in their roles. The Learning & Onboarding Manager collaborates with department leaders, learning & development professionals, and HR teams to refine learning strategies and develop best-in-class learning programs. The role requires a strategic thinker with a passion for employee development, strong organizational skills, and the ability to manage multiple onboarding programs across different office locations.  

Essential functions 

Onboarding & Coordination 

• Oversee the onboarding process for all new Client Experience and Value Proposition Associates in Employee Benefits 

• Coordinate onboarding activities across all offices to ensure a consistent and seamless experience. 

• Act as the primary liaison between new associates and internal stakeholders to facilitate smooth transitions. 

• Ensure onboarding activities are aligned with company culture and values. 

Learning Development & Delivery 

• Oversee and coordinate process training delivery for new hires and promotional transitions ensuring alignment with business objectives. 

• Create, manage, and coordinate role-based technical learning programs to support career path progression. 

• Implement best practices for adult learning and knowledge retention in learning programs. 

• Monitor and enhance learning effectiveness through assessments, feedback, and continuous improvement. 

Subject Matter Expertise & Technical Learning 

• Act as a subject matter expert in employee benefits learning, ensuring new hires develop competency in their roles. 

• Design and implement technical learning programs that enhance knowledge in employee benefit client experience and value propositions. 

• Stay up to date with industry trends and regulatory requirements to ensure learning remains relevant and effective. 

Collaboration & Strategy Alignment 

• Partner closely with the Training & Development team to ensure employee benefits technical learning aligns with the broader MJ Learning & Development Framework. 

• Work with department leaders to ensure learning programs support business goals and associate development. 

• Leverage technology and digital learning tools to enhance learning delivery and accessibility. 

Education 

• Bachelor’s degree  

• Certifications in Learning & Development or Instructional Design preferred 

Knowledge & Experience 

• Experience in Employee Benefits, Insurance, or a related industry required. 

• Experience in training, onboarding, or learning & development preferred 

• Strong knowledge of learning methodologies, instructional design, and adult learning principles preferred 

• Demonstrated ability to manage multiple projects and coordinate across different teams and locations. 

Technical Functions

• Excellent verbal and written communication skills, including client presentations and stakeholder engagement. 

• Proficiency in learning management systems (LMS) and digital learning tools preferred.