Logistics Specialist

Logistics Specialist  

Your role will focus on supporting the day-to-day execution of our shipping and order management operations. You will play a critical role in ensuring orders are scheduled, shipped, and closed out accurately and on time. This position works closely with Sales, Warehouse, Customer Support, Accounting, and external carrier partners to maintain strong cross-functional communication and operational flow. A typical day may include coordinating carrier pickups, following up on open shipments, managing shared inbox inquiries, resolving claims, and proactively identifying issues before they escalate. You will gain exposure to the full order lifecycle — from order release to final delivery — while developing strong operational, communication, and problem-solving skills. We are passionate about people development, and you will receive mentorship and coaching to set you up for long-term success. This is a great role for someone with 1–3 years of experience in logistics, operations, or customer service who thrives in a fast-paced, detail-oriented environment.

What you'll be doing:   

• Coordinate and schedule carrier pickups for LTL and parcel shipments; ensure timely booking and shipment creation 
• Proactively follow up with warehouse and sales teams to ensure orders are processed, shipped, and closed out accurately 
• Serve as a primary point of contact for order and shipment-related customer inquiries via shared inbox; ensure timely and professional responses
• Navigate high-volume shared inbox communication, maintain detailed notes, and create/maintain SOPs to improve consistency
• Manage shipping claims (damaged, lost, overcharges) and track resolution through completion
• Monitor carrier performance and escalate service issues as needed 
• Support order management functions including quoting, releasing, routing, and shipment preparation
• Maintain tight cross-functional communication across Sales, Warehouse, QC, and Accounting to prevent delays or discrepancies
• Identify process gaps and recommend improvements to enhance operational efficiency
• Complete additional duties and cross-functional projects as assigned 

What you bring to the table:  

• Extreme attention to detail – you triples-check emails, orders, and documentation and take pride in accuracy
• Highly organized – nothing slips through the cracks; you manage multiple priorities and follow up proactively
• Strong verbal and written communication skills – you communicate clearly, concisely, and confidently   
• Customer-service mindset – you remain professional, solutions-oriented, and calm under pressure     
• Process-oriented and resourceful – you document workflows, create SOPs, and don’t wait to be told what to do 
• Adaptable and flexible – priorities shift daily; you pivot quickly and refocus without losing momentum
• Team-oriented – you collaborate cross-functionally and support teammates when needed 
• Intermediate Excel skills – comfortable working with spreadsheets, tracking data, and managing reports

Remote Work Arrangement