Logistics Specialist

Logistics Specialist  

Your role will focus on supporting the logistics functions of our business.  This includes areas such as Order Management, inclusive of reviewing and responding to retailer inquiries via email and or phone, releasing orders, creating payment requests, rate shopping and quoting, scheduling pickups with carriers, and supporting various other Order management and Logistics functions.  You will learn how the entire Supply Chain operates, how to utilize analytics to make data driven decisions, and how to communicate effectively.  A typical day might include working with our brick and mortar (B2B) specialty retailers, providing pre and post customer Support, serving as a liaison between logistics and Warehouse, Sales, Marketing and Quality Control teams on order specific tasks while also serving a supporting role on a variety of cross functional, companywide OKRs (Objective and Key Results). These are business fundamentals that will take you far in any future career path.  We are passionate about people development, and you will receive mentorship and coaching to set you up for success.

What you'll be doing:   

• Provide retailer facing customer service including responding to pre and post order or shipment related inquiries via email or phone call as necessary. Notifying retailers and management of any shipping issues, addressing shipping errors and discrepancies as they arise.
• Creating bill of ladings and requesting for rate quotes, optimizing around transit times and freight costs. Ensuring all shipments are processed and shipped within our internal SLAs
• Review order exceptions, including damages from an operational lens to ensure a best-in-class customer experience, issuing Return Merchandise Authorization (RMA), issuing call tagsand or processing parts replacement orders
• Management of claims for all damaged/loss shipments, invoice overcharges and customer chargebacks with the goal of maximizing our claims win rates. 
• Assist with various Logistics and Order Management functions: shipment processing for small parcel and LTL orders, order entry, customer inquiries, releasing, quoting, routing orders and shipment preparation, including creating payment requests

What you bring to the table:  

• Extreme attention to detail – you triple check all emails and deliverables and take pride in getting it right the first time
• Super organized – never let anything slip through the cracks, time management is your forte, and you are not shy about following up with internal or external stakeholders 
• Effective verbal and written communication skills – communicate to be understood in a concise and clear manner, bring a point of view   
• Strong analytical skills – use logical structuring in understanding problems and in creating solutions, don’t rely on others to tell you what to do     
• Adaptable and flexible – priorities change on a daily or hourly basis, you can pivot, adjust your schedule and re-focus 
• Team-oriented -- you jump at the chance to help a team member when assistance is needed
• Intermediate Excel skills 

Salary Range: $470 - $800

Remote Work Arrangement