Back to jobs

Director Of Product Management- Digital Products

Boston- Hybrid

Museum of Science, Boston

www.mos.org

Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.

 

 

Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.


SUMMARY STATEMENT:

The Director of Product Management for the CRM Ecosystem will help to shape the core product used across various functions of the Museum of Science. The CRM ecosystem will be inclusive of four main pillars: • The people/end users of the tools and services • The process and workflows to support agile and efficient work • The infrastructure components that make up the CRM Ecosystem (ex: platforms, data exchanges, services, and integrations) • The audience that will benefit from experiences supported by this critical piece of our technology infrastructure. The Director of Product Management will work with the marketing, finance, digital, education, development, and other groups to align the strategy and roadmap for the CRM Ecosystem. They will work with core stakeholders across these departments to position the Museum to best use the technology to deeply engage our audience.


RESPONSIBILITIES:

  • Develops and communicates a clear strategic vision for all digital products such as CRM Ecosystem, Websites, Digital Applications, and Games, ensuring alignment with the organization's goals and market needs. This involves defining product value propositions and setting the strategic direction to drive growth and user satisfaction.
  • Provides leadership consultation to the cross-divisional product management team in identifying new opportunities, defining product value propositions, and setting the strategic direction to drive growth and user satisfaction. This includes prioritizing initiatives based on business value, customer impact, and strategic objectives.
  • Builds and manages dynamic, data-driven roadmaps and product backlogs for each digital product, prioritizing initiatives based on business value, customer impact, and strategic objectives. Ensures roadmaps are aligned with the overall product strategy and are adaptable to changing market conditions and stakeholder feedback.
  • Acts as the primary liaison between stakeholders (including customers, business units, and executive leadership) and the product management team. Gathers analyzes and translates business needs and customer feedback into actionable product requirements, ensuring stakeholder expectations are met through transparent communication and collaboration.
  • Leads cross-functional teams using Agile methodologies, fostering a culture of continuous improvement, collaboration, and high performance. This involves managing sprint planning, retrospectives, and daily stand-ups to drive progress against the product backlog.
  • Establishes and monitors each digital product's key performance indicators (KPIs), assessing their success against strategic goals and market benchmarks. This includes leveraging data to make informed decisions and continuously iterating on the product offering based on performance analysis, customer feedback, and technological advancements.
  • Guides the design process to ensure products are accessible intuitive and provide a seamless user experience to enhance market competitiveness and user satisfaction.

 


WORK SCHEDULE:

This position is full-time, hybrid, Monday - Friday

REPORTS TO:

Head of Digital Audience


MINIMUM QUALIFICATIONS:

  • Bachelor's of Science or Arts degree
  • 5 or more years of product management, product development, or technology experience.
  • Experience developing large, complex infrastructure/data products
  • Experience managing large-scale, multi-faceted projects
  • Experience with project management tools
  • Experience managing and leading teams and vendors
  • Experience creating and managing project budgets
  • Experience leading with a cross-functional team and managing stakeholders
  • Demonstrated ability to provide detail-oriented written communication
  • Deep understanding of tools and services that are part of the CRM Ecosystem as defined above
  • A track record of innovating on behalf of customers and developing new products
  • Hands-on experience working with the Salesforce suite of products and services, including core Sales Marketing Cloud

BENEFITS:

Benefits for full-time, exempt (salaried) staff include free parking, T accessibility, commuter spending account, 23 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, a Museum Membership, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!

VACCINATION POLICY:

Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.


The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.


No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.

 

 

Salary Range

$102,106 - $127,633 USD

 
The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Museum of Science’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.