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Social Media Specialist

Boston, MA

Museum of Science, Boston

www.mos.org

Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.

 

Who We Are 

As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change.   Among the world’s largest science centers and New England’s most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online. 

The Museum’s singular location connecting Boston and Cambridge puts us at the junction of some of the world’s most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all.  Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us. 

 
Why We Need You 

We’re hiring a Social Media Specialist to help transform the museum towards its vision of reaching the world at scale and inspiring a love of science in everyone.  You will play a key role in growing our digital presence and engaging audiences across platforms. This position will maintain momentum in social media strategy, enhance audience engagement, and support the Museum’s digital marketing initiatives while adapting to emerging trends. 

 
What You’ll Accomplish 

  • Implement and execute the developed social media strategy, including scheduling and publishing content across Facebook, Instagram, YouTube, TikTok, Twitter, Threads, BlueSky, LinkedIn, Reddit, and Pinterest to support audience growth and engagement goals. 
  • Assist in daily social media community management, including timely moderation, customer support, problem resolution, audience engagement, and nurturing, as directed by the Social Media Manager and Digital Community Manager. 
  • Work collaboratively with the Social Media Manager and other Museum teams to co-develop original and campaign-related content (graphics, video, and copy) that advances the Museum's mission and aligns with overall strategy. 
  • Analyze key social media performance indicators and industry trends to make data-informed decisions that enhance reach and engagement. 
  • Provide real-time social media support for campaigns, events, and community interactions, which may occasionally require night and weekend work. 
  • Perform other work-related duties as required by the Manager to support the Museum’s digital initiatives 

 This position is based in Boston with a hybrid work arrangement. 

 
What We’re Looking For (Competencies) 

Technical Chops: 

  • Social Media Marketing Experience: Robust, growth-driven experience managing social media for a consumer-facing brand or media company. 
  • Platform Knowledge & Trends: In-depth understanding of social media platforms, emerging trends, and industry best practices. 
  • Content Creation & Campaign Execution: Demonstrated experience in developing, executing, and optimizing organic and paid social media campaigns. 

 Communication: 

  • Verbal & Written Communication: Proven ability to craft clear, engaging, and effective social media content that aligns with brand voice and messaging. 
  • Community Engagement & Customer Interaction: Ability to interact with audiences online and in person, answer inquiries, and facilitate meaningful discussions. 

 Analytical Skills: 

  • Analytics & Performance Tracking: Expertise in social media analytics, reporting, and data-driven decision-making to enhance engagement and reach. 

 Organizational Management: 

  • Organization & Multitasking: Demonstrated ability to manage multiple projects simultaneously, maintaining attention to detail and deadlines. 

 Collaboration: 

  • Relationship Building & Collaboration: Proven ability to partner cross-functionally and work effectively with various levels of the organization. 

 
Minimum Education & Experience: Bachelor's degree required with 3 years of relevant experience. 

  

How We Work-Our Values 

Everyone: We are everyone’s museum.  We pursue equity and celebrate every person for who they are.  We foster an inclusive environment in which we value and respect diversity. 

Service: We serve our colleagues and community.  We hold ourselves accountable to be a trustworthy public resource, and to support a sustainable, just and evidence-based future.  

Learning: We love learning.  We are curious about the world and want to share our joy and wonder with others.  We value open minds and recognize that everyone has more to explore, discover and create. 

Connection: We find strength in connections.  We collaborate across communities, organizations and disciplines to make science relevant and accessible to all. 

Boldness: We dream big.  We boldly push ourselves forward, pursuing new ideas and challenges.  We experiment and learn from our failures as we seek to inspire purpose, spark imagination and encourage hope. 

Salary Range

$52,000 - $63,000 USD

 
The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

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