Operations Representative #213

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Museum of Science, Boston

www.mos.org

Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.

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Who We Are

As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change.   Among the world’s largest science centers and New England’s most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online.

The Museum’s singular location connecting Boston and Cambridge puts us at the junction of some of the world’s most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all.  Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us.

What You will Accomplish

The Operations Representative plays a key role in delivering a positive, memorable guest experience. This proactive team member is responsible for welcoming guests and handling admissions and operations in high-traffic areas such as the exhibit hall entrance, 4D Theater, school group check-in, special exhibits, Public Science Common, and the Theater of Electricity.

• Participate in Museum initiatives to support the Museum’s commitment to providing your guests and colleagues with a welcoming and comfortable environment.
• Provide friendly, professional service by offering accurate information and assistance to guests. Address their needs promptly, resolve issues effectively, and seek support when necessary. Represent the Visitor Services Department and the Museum positively, ensuring all interactions reflect the Museum’s commitment to a world-class, welcoming experience.
• Welcome and admit guests to venues by scanning tickets and memberships, managing capacity, and enforcing admission policies to ensure efficient and friendly entry.
• Operate the theaters, venues and provide support to other Divisional needs to deliver safe, high-quality guest experience by following safety protocols, maintaining cleanliness, ensuring equipment functions properly, reporting issues, and providing accessibility equipment as needed.
• Ensure a smooth and welcoming experience for school groups by confirming guest counts for payment, communicating policies to chaperones, managing belongings, and independently coordinating organized lunch rotations.
• Assist in evacuating visitors from the building during emergencies calmly and helpfully
• Perform other work-related duties as required by the Manager

The work hours for this position will be 

• Monday-Wednesday 9:30am -4:30pm and Saturday-Sunday 8:45am-3:30pm
   

What We Are Looking For (Competencies)

• Professional Integrity: Ability to carry out professional activities honestly, respectfully, and ethically. To engender a climate of trust and fairness in all dealings with colleagues and the public within and outside the institution.
• Calm under pressure: Maintains stable performance when under heavy pressure or stress. Experience in high guest volume, fast-paced settings.  Proven experience multi-tasking in a calm and efficient manner.
• Enthusiasm: Exhibits passion and excitement over Has a can-do attitude. Ability to match guest interest to Museum offerings and effectively upsell additional offerings to meet sales goals.
• Attention to detail: Does not let important details slip through the cracks or derail a project.
• Customer service: Provides excellent customer service to everyone they interact with in the museum.
• Physical Demands: This position requires occasional lifting (10–15 lbs), pushing, and pulling (15–30 lbs), and frequent carrying of items weighing less than 5 lbs. The role involves standing 50% of the time, walking 40%, and sitting approximately 10%. Regular physical activities include reaching, handling, balancing, crouching, and both ordinary and oratory talking. The position also demands ordinary hearing, visual acuity, and depth perception. Climbing, stooping, crawling, kneeling, and color vision are not routine requirements.
• Multilingual

How We Work-Our Values

Mission-Focused: We inspire a lifelong love of science in everyone.   

Audience-Driven: Everything we do begins with the people we serve. 

Innovative: We are curious, take smart risks, share responsibility, and own outcomes. 

Generous: We offer time and energy towards common goals.