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Product Manager, Subscriber Experience

New York, NY

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. 

Mission Overview & Responsibilities: 

The mission of The New York Times is to seek the truth and help people understand the world. This mission is rooted in our belief that great journalism has the power to make each reader's life richer and more fulfilling, and all of society stronger and more just.

Our Subscriber Experiences group supports that mission by building products that amplify the reach and impact of that journalism. We've made subscriptions the core of our business, and we believe that a more tailored product experience will lead more users to engage with our journalism, to want to come back again and form a regular routine with The Times, and become subscribers.

We're looking for a product manager to help us take this work to the next level, working across a range of projects on the web and in the New Times news app. You'll work on user facing initiatives that educate users about all the Times has to offer, motivating them along their journey from a non-paying registered user to a deeply engaged subscriber. Projects will center around helping users get the most out of their experience, such as illuminating what's free for them to sample as a registered user, helping them tailor their experience to their interests, or build out investment with a subscriber-only product they won't want to lose.

We want a product manager who believes in our mission, and is excited about creating digital product experiences and tools that reflect the same level of excellence as our journalism.

Responsibilities:

  • Prioritize work based on audience needs, impact on our business goals, and input from partners and company leadership.

  • Determine roadmaps by gathering requirements, authoring product briefs and user stories, organizing the product backlog, and triaging bugs after release.

  • Maintain collaborative relationships with partners in Engineering, Design, Data, Project Management, Audience Insights, and the Newsroom.

  • Develop clear, testable hypotheses for validation.

  • Analyze performance metrics, and use this data to identify compelling opportunities, improve user experiences and produce better results.

  • Communicate with partners across the organization about your priorities and roadmap, solicit feedback, and share insights.

  • Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

  • You will report to a Director of Product, Subscriber Experiences.

Basic Qualifications: 

  • 2+ years of product management or relevant work experience

  • Experience working with technical and non-technical team members

  • Experience with user-centered design, user data, or customer research

Preferred Qualifications: 

  • Experience with native app development and Agile software development

REQ-018594

#LI-Hybrid

The annual base pay range for this role is between:

$104,000 - $125,000 USD

 

The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all  backgrounds to apply.

We are  an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.  The U.S. Equal Employment Opportunity Commission (EEOC)’s Know Your Rights Poster is available here. 

The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email reasonable.accommodations@nytimes.com. Emails sent for unrelated issues, such as following up on an application, will not receive a response.

The Company will further consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable "Fair Chance" laws. 

For information about The New York Times' privacy practices for job applicants click here.

Please beware of fraudulent job postings. Scammers may post fraudulent job opportunities, and they may even make fraudulent employment offers. This is done by bad actors to collect personal information and money from victims. All legitimate job opportunities from The New York Times will be accessible through The New York Times careers site. The New York Times will not ask job applicants for financial information or for payment, and will not refer you to a third party to do so. You should never send money to anyone who suggests they can provide employment with The New York Times.

If you see a fake or fraudulent job posting, or if you suspect you have received a fraudulent offer, you can report it to The New York Times at NYTapplicants@nytimes.com. You can also file a report with the Federal Trade Commission or your state attorney general.

 

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