Office Lead, Outpatient Oncology Bilingual

Founded in 2007, The Oncology Institute of Hope and Innovation (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI is dedicated to offering cutting edge, evidence-based cancer care to a population of more than 1.7 million patients including clinical trials, stem cell transplants, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With 100+ employed clinicians and more than 700 teammates in 75+ clinic locations and growing. TOI is changing oncology for the better.

Job description

We offer a Monday-Friday Schedule, No Weekends, and No nights!
You will enjoy Employee Discounts, Referral Bonuses, 7 Paid Holidays!

You will enjoy a positive work culture, and continued career development.

Our position is located in our clinics in beautiful Torrance, California.

Introduction
As an Office Lead with The Oncology Institute, you will have the opportunity to advance your career while making a positive impact on the lives of others!

This position will require a talented individual who is able to communicate effectively, work collaboratively with our team and provide high-quality service to our patients.

Our Office staff are important. When you join us, you will influence how we provide care for our patients while acting as a critical member of the entire care team.

The Office Lead will be responsible for providing mentoring, monitoring, and coaching of the front office team, as well as serving as a liaison between the Operations Manager and the office staff.

Responsibilities include:

• Serving as the lead for a team, conducting daily huddles and providing communication to teammates
• Communication with Central Operations
• Greeting and checking-in patients, collecting co-pays and payments
• Interview patients for the purpose of gathering health history and current medications - health screening
• Participate in mandatory staff meetings as needed
• Schedule appointments and answer incoming phone calls
• Work closely with Eligibility Team for insurance inquiries
• Help organize and maintain office common areas
• Promote TOI's culture of exceptional behavioral standards for customer service
• Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities including but not limited to, financial and client information
• Assist with coordination of time off and staff coverage needs
• Handle complex patient situations
• Train new staff
• Float to other offices as needed
• Inventory of supply levels and communication with Operations Manager on supply needs
• Other duties as assigned

Required Qualifications:

• High school diploma or G.E.D. required
• Medical Assistant Diploma 
• Strong computer skills: google drive, Microsoft Excel, Word
• Three years’ experience as a front office associate, medical receptionist, or similar
• Reliable transportation

Knowledge, Skills & Abilities:

• Professional demeanor
• Excellent customer service skills
• Organizational skills
• Critical thinking skills
• Ability to work independently
• Comfortable working in a fast-paced environment
• Self-motivated
• Fluent in English and Spanish

Job Type: Full-time

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday