Call Center Associate, Outpatient Oncology, Bilingual

Founded in 2007, The Oncology Institute of Hope and Innovation (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI is dedicated to offering cutting edge, evidence-based cancer care to a population of more than 1.7 million patients including clinical trials, stem cell transplants, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With 100+ employed clinicians and more than 700 teammates in 75+ clinic locations and growing. TOI is changing oncology for the better.

This is a fantastic opportunity to join a team of quality-oriented professionals focused on patient care. This is not a large call center environment, but rather within our Cerritos, California headquarters, focused on incoming and outgoing calls with patients. 

Call Center Associate:

The Oncology Institute is looking for a highly motivated person with great telephone etiquette, interpersonal skills with staff and patients, and the ability to communicate effectively. The candidate will need prior experience with scheduling multiple providers, and the ability to manage a multi-line phone system.

• Take patient calls and provide accurate, satisfactory answers to their queries and concerns.
• Collaborate with other call center professionals to improve customer service.
• Interview patients for the purpose of gathering health history to redirect their call to the respective department.
• Participate in mandatory staff meetings as needed.
• Promote TOI’s culture of exceptional behavioral standards for customer service.
• Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities including but not limited to, financial and client information.
• Other duties as assigned.

Requirements:

• High school graduate or GED
• Bilingual in English and either Spanish or Mandarin required
• Experience with scheduling for multiple providers, and the ability to manage a multi-line phone system. Experience in a call center, front desk, customer service, and/or healthcare is also highly preferred

Job Type: Full-time

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#scheduling

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