Director of Clinical Operations

Founded in 2007, The Oncology Institute of Hope and Innovation (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI is dedicated to offering cutting edge, evidence-based cancer care to a population of more than 1.7 million patients including clinical trials, stem cell transplants, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With 100+ employed clinicians and more than 700 teammates in 75+ clinic locations and growing. TOI is changing oncology for the better.

Director of Clinic Operations

The Oncology Institute is thrilled to announce our strategic continued growth in Nevada, marking a pivotal moment in our company's journey. As we embark on this exciting venture, we bring with us our core mission of Healing and Empowering cancer patients through compassion, innovation, and state-of-the-art medical care. 

Job Summary

The Operations Director for The Oncology Institute’s Nevada market will serve as the regional operations leader for the organization. This role is responsible for all day-to-day operations of assigned sites to ensure that they are safely meeting all patient care objectives of The Oncology Institute, and involves P&L ownership. In addition to providing exceptional patient care services at locations in your portfolio and helping establish and then grow new locations within the market, this role has the responsibility to ensure TOI sites are delivering operational excellence, a superior patient experience, adhering to compliance standards, and following all safety protocols. Direct reports will include operations managers, supervisors at each clinic location, front and back-office staff, and other non-clinical teammates. TOI is a dyad leadership organization, and this operations lead for Oregon will be paired with a medical director as we scale the market.

 Essential Functions:

• Recruit, hire and coordinate the training of new staff members
• Establish and grow new clinic locations in Oregon consistent with TOI culture and values, in partnership with other leaders across TOI
• Design and implement business strategies to help your region meet operational goals and maintain financial sustainability
• Manage staff by assigning and delegating tasks as needed
• Develop protocols and procedures to improve staff productivity
• Act as a liaison between patients, their families and additional care staff
• Plan and manage the clinic's budgets and approve payroll
• Perform quarterly and annual employee reviews and provide constructive feedback on their performance to help them meet professional goals
• Contribute to building and sharing best practices with operational leaders across TOI
• Ensure that all policies and procedures function in accordance with state and federal laws
• Develop/review performance metrics to monitor clinic operational and financial performance
• Develops and maintains relationships with payors, medical oncologists, radiologists and other physician/healthcare providers involved in the delivery of cancer care
• Collaborate with clinical trials to increase utilization ultimately improving patient care
• Participate in organizational assignments and/or projects as requested

Supervisory Responsibilities:

• As a regional leader, you will be responsible for supervising all non-clinician teammates at your locations and ensuring they properly complete their daily responsibilities.
• You will be responsible for annual performance evaluations on all direct reports, and reviewing evaluations for indirect reports that are the responsibility of your supervisors.

Education and Experience:

• Required: Bachelor’s degree or equivalent educational background required, graduate degree in management, healthcare management, or other related discipline strongly preferred
• 5+ years prior experience working in a clinical or healthcare setting with track record of successfully handling increased responsibilities
• 5+ years of proven success in operational leadership roles is required, P&L oversight is preferred
• Experience launching new care delivery locations (clinics, ASCs, hospital departments, or equivalent) and/or integrating acquired practices is strongly preferred

Required Skills/Abilities:

• Exceptional written and verbal communication skills
• Analytical thinking skills and the ability to exercise sound judgement when making decisions
• Service excellence mindset that is prepared to liaise with patients, their families and other care providers
• Extremely organized and detail oriented
• Ability to delegate tasks as needed
• Ability to spend long periods of time sitting at a desk
• Knowledge of a second language is an asset