Medical Assistant Supervisor Oncology

Founded in 2007, The Oncology Institute of Hope and Innovation (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI is dedicated to offering cutting edge, evidence-based cancer care to a population of more than 1.7 million patients including clinical trials, stem cell transplants, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With 100+ employed clinicians and more than 700 teammates in 75+ clinic locations and growing. TOI is changing oncology for the better.

JOB TITLE: Supervisor, Medical Assistant

FUNCTION: Field Operations

REPORT TO (TITLE): Operations Manager

FLSA STATUS:  Non-Exempt

JOB PURPOSE AND SUMMARY:

The Medical Assistant Supervisor will act as a leader for day-to-day supervision and guidance for the team of Medical Assistants. In this role, you will have the opportunity to work in multiple clinics, gaining experience and exposure to a wide range of functions.

ESSENTIAL DUTIES AND RESPONSBILITIES:

• Live and exemplify TOI core values, providing outstanding customer service and promoting a positive experience for patients and staff members.
• Monitor Medical Assistant productivity  
• Provide training to staff and new hires  
• Audit charting Assist Clinic Manager with creating protocols  
• Participate in mandatory staff meetings as needed.  
• Assist with inventory organization and stocking of exam rooms and labs.  
• Promote TOI’s culture of exceptional behavioral standards for customer service.  
• Maintain and protect confidentiality and security of all organizational information gained while performing job responsibilities including but not limited to, financial and client information.  
• Conduct in person Weekly Check-ins: maintain regular check-ins with team members to gauge morale, provide guidance, and address needs proactively.
• Recruitment and Hiring: Lead the hiring process for new MAs, including conducting interviews and partner with Operations Manager in finalizing hiring decisions.
• Onboarding and Training: Develop training materials and oversee onboarding for new hires, ensuring a comprehensive understanding of clinic workflows, procedures, and expectations.
• Work in conjunction with Director of Ops and OM on maintaining P&P manual.
• Coaching and Performance Management: lead coaching sessions, issue corrective actions, and implement performance improvement plans to address skills gaps.
• Training and development: conduct regular training sessions to update staff on changes in clinic procedures, service standards, and communication protocols.
• Leadership communication: Serve as a key communication link between Mas and leadership, updating on performance and challenges.
• Clinic Program Support: Work closely with OCM and MIIPS program leadership to ensure full support and engagement from Clinic Mas.
• Supervision of MA Supervisors: Guide and mentor MA supervisors to ensure departmental goals are achieved and policies are followed.
• Quarterly & Annual evaluations: Work with OM on quarterly/annual performance reviews to evaluate each team member’s effectiveness, adherence to procedures, and support in daily operations. Provide constructive feedback and help them achieve professional growth.
• Coordination of In-services: Schedule and lead in-service training to reinforce procedures and introduce new protocols.
• Coverage support: Provide hands-on coverage for Medical Assistants during absences, high patient volumes, or other staffing needs, ensuring continuity of care and service quality.
• In-Person Audits: Conduct regular in-person audits at clinic locations to monitor compliance, patient flow, and adherence to protocols, providing immediate feedback and recommendations for improvements as needed.
• Travel Requirement: Allocate 25% of working hours per month to travel between clinic sites, ensuring on-the-ground support and consistent engagement with clinic staff.
• Other duties as assigned.  

Supervisor Responsibilities:

• Oversight of Multiple Locations: Supervise MA’s across various locations, ensuring they complete their responsibilities effectively and support MAs on the floor.
• Hand-On Support: Provide backup support to the MA team as needed, performing all tasks associated with the MA role when necessary.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong communication and interpersonal skills.
• Bilingual (Spanish)  

REQUIRED EXPERIENCE, EDUCATION AND/OR TRAINING:

• High school graduate or GED  
• Medical Assistant Certificate  
• Supervisor experience  

PHYSICAL WORKING REQUIREMENTS:

The position involves prolonged periods of sitting at a desk, extensive computer use, and phone interaction. Additionally, the role may require occasional lifting of up to 20 pounds for office supplies or equipment.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.