Front Office Supervisor Outpatient Oncology

About The Oncology Institute (www.theoncologyinstitute.com): 
Founded in 2007, The Oncology Institute (NASDAQ: TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI offers cutting-edge, evidence-based cancer care to a population of approximately 1.9 million patients, including clinical trials, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With over 180 employed and affiliate clinicians and over 100 clinics and affiliate locations of care across five states and growing, TOI is changing oncology for the better. 

At The Oncology Institute, leadership is about more than managing—it’s about making a difference. As a Front Office Supervisor, you’ll guide and support our team to ensure smooth clinic operations, exceptional patient care, and a welcoming environment for every patient who walks through our doors. Your ability to lead, communicate, and problem-solve directly impacts the quality of care we provide, helping us fulfill our mission to heal and empower patients through compassion, innovation, and state-of-the-art oncology care. Thrive in a collaborative, patient-centered environment where your leadership, expertise, and dedication are recognized, valued, and empowered.

JOB PURPOSE AND SUMMARY:

The Front Office Supervisor will work as a member of the clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Major functions include the supervision of staff and serving as a resource for our patients.

ESSENTIAL DUTIES AND RESPONSBILITIES:

· Live and exemplify TOI core values, providing outstanding customer service and promoting a positive experience for patients and staff members.

· Lead and supervise front office team, conducting daily huddles, and ensuring effective communication across the team.

· Serve as the primary liaison with Central Operations for coordination and updates.

· Conduct patient interviews to gather health history and current medication information.

· Participate in mandatory staff meetings, contributing to team development and clinic efficiency.

· Manage appointment scheduling and efficiently handle incoming phone calls.

· Collaborate with the Eligibility Team to resolve insurance inquiries and verify patient information.

· Maintain organization and cleanliness of office common areas to promote a positive environment.

· Safeguard confidentiality and security of all sensitive patient and organizational information.

· Coordinate staff time off and ensure appropriate coverage to meet office needs.

· Handle complex patient situations, resolve issues and ensure a smooth experience.

· Train, mentor, and support new staff members to ensure a high-performing team.

· Provide flexibility by floating to other offices when necessary.

· Live and exemplify TOI core values, providing outstanding customer service and promoting a positive experience for patients and staff members.

· Perform additional duties assigned to ensure the front office operates efficiently.

KNOWLEDGE, SKILLS, AND ABILITIES:

· Strong communication and interpersonal skills.

· Driven skill in handling high-volume patient interactions and administrative tasks

· Skill in working independently and following through on assignments with minimal direction and in setting priorities, which accurately reflect the relative importance of assignments.

· Knowledge of medical terminology.

· Working knowledge of medical insurance plans and types of coverage provided.

· Bilingual in Spanish preferred

REQUIRED EXPERIENCE, EDUCATION AND/OR TRAINING:

· Working knowledge of EMR systems

· High School Diploma or equivalent. Associates degree preferred.

· 3+ years related experience in customer service leadership or supervisory role preferably in a Healthcare setting.

PHYSICAL WORKING REQUIREMENTS:

The position involves prolonged periods of sitting at a desk, extensive computer use, and phone interaction. Additionally, the role may require occasional lifting of up to 20 pounds for office supplies or equipment.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.