Associate Manager, Solutions - The Orchard

About The Orchard 

The Orchard is a leading full-service music distribution company operating in 48 markets worldwide and servicing top global independent artists and labels. With cutting-edge operations and an unparalleled global team, The Orchard partners with clients to provide full scale solutions across a variety of verticals. Championed by an exceptional community of music lovers and experts, The Orchard empowers creators to grow and evolve in the dynamic, global industry. 

The Orchard focuses on providing a comfortable, social, and engaging environment to encourage productivity and creativity.

Our company is seeking an Associate Manager, Solutions to join our dynamic team. As the Associate Manager, Solutions, you will work closely with both Orchard clients and internal teams, overseeing key elements of the client experience, and synthesizing interactions across Orchard’s internal departments. You will be responsible for providing a centralized, solutions based voice in support of the Relationship Management team and supervising the comprehensive onboarding process, focusing on a positive first experience for clients. In addition, you will ensure a continued, positive client experience around all operational questions and concerns. This is a highly responsible role that requires proactive problem solving skills, a keen eye for detail, and a love for all types of music.

What You'll Do:

• Serve as the primary representative of Orchard’s administrative teams (including legal, finance, and operations) to Orchard clients, addressing issues, gathering feedback, and advocating for client needs within the organization
• Main point of contact for questions pertaining to all operational functions across the organization, serving as a focal point of information and defining internal processes and procedures 
• Work closely with relationship management and rights management teams verifying release metadata compliance and changes to release statuses, including deletions and pricing adjustments.
• Advise on client product logistics and operations and manage complex digital release set-ups in accordance with label and campaign specified needs. 
• Focus on clear, solution based responses to internal and external queries regarding client questions 
• Understand how to troubleshoot problems effectively and identify the right teams to interact with in order to get reliable solutions and answers
• Ability to handle high volume inbound needs from labels and ensure they are being addressed in a timely manner

Who You Are:

• Minimum 2+ years of experience in the music industry
• Patient and empathetic
• Effective communicator on phone, email, and in person
• Resourceful, problem solver, and takes initiative - an expert and motivated troubleshooter
• Multi-tasker with supreme attention to detail, follow-through and effective prioritization
• Prior experience with CRMs preferred, but not required
• Bilingual- English/French- is an asset

What We Give You:

• You join a vibrant global community with the opportunity to channel your passion every day
• A modern office environment designed for you, empowering you to bring your best
• Investment in your professional growth and development enabling you to thrive in our vibrant community
• The space to accelerate progress, positively disrupt and create what happens next
• We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives
• We provide an excellent range of benefits like health and dental group insurance, life insurance, short and long-term disability plans, group RRSP pension program, tuition reimbursement, health and lifestyle benefit plan and an EAP program.
• Time off over winter break

The Orchard is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.