Claims Specialist
About Us
At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.
Core Values
The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability.
- Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs
- Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes
- Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients.
You will play a pivotal role in maintaining these values and contributing to the company’s mission of redefining healthcare delivery through superior pharmacy services.
Job Overview:
The Claim Specialist is responsible for auditing all UPS and FedEx invoices to identify overages, chargebacks, and discrepancies. This role ensures that all shipping costs align with actual shipments and reconciles invoices against what finance has billed customers. Additionally, the Claim Specialist manages and processes claims for lost, stolen, misrouted, or damaged packages, ensuring timely resolution and reimbursement.
Key Responsibilities:
- Audit all UPS and FedEx invoices for discrepancies, overages, and chargebacks.
- Reconcile shipping invoices against actual shipments and customer billing records.
- Monitor and manage all returns, ensuring accurate tracking and processing.
- File and track claims for lost, stolen, or misrouted packages with UPS and FedEx.
- Investigate shipping errors and collaborate with finance and logistics teams to resolve discrepancies.
- Ensure compliance with carrier agreements to optimize cost savings and efficiency.
- Provide reports and insights on shipping costs, claims, and trends for process improvements.
Qualifications & Skills:
- Fluent in English (Spanish is a plus)
- Must possess a bachelor's degree
- Strong analytical and auditing skills
- Experience with shipping carriers (UPS, FedEx) and their billing processes
- Proficiency in financial reconciliation and data management
- Excellent attention to detail and problem-solving abilities
- Ability to communicate effectively with finance and logistics teams
Core Values
The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability.
- Our Customer-first mindset allows us to develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs.
- Innovation for intervention in care, as we develop advanced compounding solutions and products to better support patient health outcomes.
- Continuous improvement in our processes and offerings, supported by intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients.
The Claim Specialist will play a pivotal role in maintaining these values and contributing to the company’s mission of redefining healthcare delivery through superior pharmacy services.
This role is crucial in ensuring cost efficiency, preventing financial losses, and maintaining accurate shipping records for the company.
Job Type: Full-time - 100% onsite
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
- Performance bonus
Pay Range
$19 - $19 USD
At The Pharmacy Hub, we don’t just offer jobs—we offer opportunities for career growth and development. We take pride in our fast-paced, team-driven culture and are committed to supporting our employees in achieving success.
If you’re ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to The Pharmacy Hub and working together to deliver top-tier pharmacy fulfillment solutions.
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