AR Resolution

About Us

At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.

Core Values
The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability.

• Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs
• Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes
• Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients.

You will play a pivotal role in maintaining these values and contributing to the company’s mission of redefining healthcare delivery through superior pharmacy services.

Job Summary:

The AR Resolution Specialist is responsible for identifying, investigating, and resolving discrepancies, disputes, and payment issues within the accounts receivable portfolio. This role ensures timely collection of outstanding balances, maintains accurate customer account records, and supports healthy cash flow management by effectively handling billing disputes and payment delays.

Key Responsibilities:
- Monitor accounts receivable aging reports to identify overdue or disputed accounts
- Investigate and resolve discrepancies between invoices, payments, and customer records
- Communicate professionally with customers, sales teams, and internal departments to clarify issues and negotiate payment resolutions
- Process adjustments, credit memos, or write-offs in accordance with company policies
- Collaborate with collections and finance teams to support cash flow optimization and minimize bad debt exposure
- Maintain detailed documentation of communication and actions taken to resolve account issues
- Assist with month-end and year-end closing procedures related to accounts receivable
- Provide documentation and explanations during audit reviews or related activities

Technical and Administrative Skills:
- Proficient in monitoring aging reports and identifying issues
- Experience investigating payment discrepancies and reconciling customer accounts
- Familiarity with processing credit memos, adjustments, and write-offs
- Strong understanding of ERP/accounting systems and collections processes
- Accurate documentation of all billing and collection-related communications
- Ability to support financial closings and audit procedures with proper records

Soft Skills:
- Attention to detail to accurately identify and correct billing or payment errors
- Effective communication for clear, professional interactions with clients and internal stakeholders
- Empathy and professional tact when handling sensitive or delinquent accounts
- Problem-solving ability to assess discrepancies and apply practical solutions
- Time management to meet deadlines for billing, reconciliation, and closing cycles
- Critical thinking to evaluate account trends and suggest improvements
- Team collaboration across departments such as sales, accounting, and customer service
- Adaptability to perform well under pressure and adjust to evolving systems or policies
- Responsibility and ethics in handling confidential financial data
- Proactive mindset to anticipate and address issues without constant supervision

Qualifications:
- Associate’s or Bachelor’s degree in Accounting, Finance, or Business 
- Minimum 2 years of experience in accounts receivable, billing, or dispute resolution
- Proficiency in ERP or accounting platforms (e.g., QuickBooks, SAP, NetSuite, Oracle)
- Strong analytical and problem-solving skills with independent resolution abilities
- Working knowledge of collections workflows, aging reports, and reconciliation practices
- Excellent negotiation and communication skills for dealing with clients and internal teams
- High level of accuracy and attention to detail to maintain audit-ready records
- Strong organizational and time management skills
- Proficiency in Microsoft Excel (including pivot tables, VLOOKUP, filters, and formulas)
- English proficiency at a basic to intermediate level, as required by the role

Work Environment and Physical Demands:
- Pharmacy setting with potential exposure to moderate noise
- Daily use of computer terminals and mobile devices
- Ability to stay focused on repetitive tasks and manage detail-oriented work
- Requires normal vision range

Location: Davie & Miami Gardens, FL (This is a 100% onsite role; remote or hybrid work is not available)
Schedule: Full-time, 44 hours/week, Monday–Friday, Standard office hours

At The Pharmacy Hub, we don’t just offer jobs—we offer opportunities for career growth and development. We take pride in our fast-paced, team-driven culture and are committed to supporting our employees in achieving success.

If you’re ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to The Pharmacy Hub and working together to deliver top-tier pharmacy fulfillment solutions.