Client Enrollment Manager

Client Enrollment Manager - Full Time

Location:  Chicago, IL - Hybrid,  8609 W. Bryn Mawr Ave Suite 204 Chicago IL, 60631

At The Place for Children with Autism, we’re more than a therapy center. We’re a team on a mission to help children with autism thrive. As the Client Enrollment Manager, you’ll manage our Outreach team and drive excellence across the lead-to-enrollment pipeline. In this role, you’ll combine analytical insights, operational leadership, and hands-on coaching to ensure every family has a seamless, positive experience – from first inquiry to enrollment. 

What You’ll Do 

• Monitor Salesforce dashboards daily to identify and resolve pipeline bottlenecks.
• Conduct deep-dive analyses to ensure lead progression.
• Collaborate with the Director of Marketing & Outreach to optimize conversions and seat utilization.
• Serve as a Salesforce power user, maintaining clean and standardized data.
• Conduct weekly audits for accuracy and completeness.
• Develop validation systems to eliminate duplicates and ensure reliable leadership dashboards.
• Lead daily call coaching and second-voice support to strengthen tone, empathy, and conversion skills.
• Review recorded calls and analytics to identify trends and opportunities for improvement.
• Lead by example using a player-coach approach.
• Utilize team scorecards, consistent mentorship, and daily visibility to build accountability and drive results.
• Translate Salesforce analytics into actionable strategies.
• Provide regular performance updates and collaborate cross-functionally to align outreach efforts with enrollment goals.
• Report pipeline/funnel status to key stakeholders, including executive leadership.
• Strengthen referral networks and community partnerships.
• Support brand visibility and center enrollment goals through strategic outreach initiatives. 

What We’re Looking For 

• 3–5 years of experience in lead generation, sales operations, or performance-driven environments with a track record of exceeding conversion and pipeline management goals.
• Hands-on CRM expertise (Salesforce preferred) with the ability to build reports, maintain data integrity, and coach teams on CRM best practices.
• Experience managing high-value, multi-stage pipelines from inquiry to enrollment or service activation.
• Strong leadership skills with experience coaching teams on call performance, data ownership, and process improvement.
• Background in community outreach or referral partnership development, with exceptional communication and relationship-building skills.
• Highly organized, analytical, and proactive, capable of balancing strategic oversight and day-to-day execution.
• Experience in ABA, autism services, behavioral health, or healthcare strongly preferred; passion for family-centered care a plus. 

What We Offer 

Competitive Pay Based on Your Experience & Education: 

• $75,000-$85,000 per year plus eligibility to participate in the Annual Shared Success Bonus Plan 

Generous Benefits & Perks 

• You'll enjoy 9 company holidays, 2 floating holidays, and the ability to accrue vacation, paid leave, sick leave, and wellness time — all to help you balance work and life
• Comprehensive Medical, Dental, and Vision coverage
• Disability and Life Insurance
• Up to six weeks paid Parental Leave
• 401k with company match up to 3%
• Employee Assistance Program
• Commuter Spending Account & Dependent Care FSA
• Monthly wellness reimbursement up to $25
• Pet Insurance – because fur-babies count too! 

A Commitment to Your Growth 

• Development programs, feedback loops, and growth checkpoints are built into every employee’s journey.
• Partnerships with multiple universities (including the Chicago School of Psychology, National Louis University, Capella University, and more!), giving you access to courses that lead to certificates, or obtaining a bachelors, masters, or doctorate degree in Behavioral Therapy. 

A Culture That Feels Like Family  

• Leaders who are accessible, supportive, and invested in your success.
• An inclusive and collaborative company that values DEIB and ensuring that all voices are heard.
• Opportunities to get involved beyond your role – Joining employee-led initiatives and committees that help shape our culture, plan events, and connect across our centers.
• A workplace that prioritizes mental wellness, positivity, and balance while maintaining high standards of care and professionalism.
• Recognition programs that reward dedication, creativity, and teamwork, making you feel appreciated every day. 

Ready to join us in making a difference? Apply now and let's create brighter futures together at The Place for Children with Autism!

The Place for Children with Autism is an Equal Opportunity Employer, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.