Job Application for IT Support Specialist at The Scion Group

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Want to learn more about The Scion Group? Check out our website.

We're hiring immediately!

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Your Opportunity

Scion is paving a path in student living and we’re seeking a talented IT Support Specialist to join us in executing our vision. This position will focus on providing troubleshooting support for a nationwide portfolio of remote properties, including the management and maintenance of associated IT infrastructure.

If you are passionate about systems operations and have excellent customer service skills – we want you!

You’ll work in a fast-paced, agile, corporate office environment. This role demands persistent problem-solving, unwavering follow through and an innovative mind

Your Responsibilities

Deliver local and remote end-user support by troubleshooting and resolving Tier 1–3 technology issues
Support corporate office staff and executive team IT needs
Monitor and track Service Desk requests and respond efficiently to tickets
Document procedures and processes as required
Identify and escalate problems according to team procedures
Utilize and populate asset management system
Perform timely workstation hardware and software upgrades
Provide direction for third-party service contractors
Stay current on industry knowledge and best practices

Occasional Onsite Visits

Perform implementation of system upgrades
Perform break-fix for onsite systems as necessary
Facilitates vendor meets
Advises and provides guidance to staff members regarding IT operations
Assist with IT solutions assessment, design, and recommendations for networking and systems to support property onboarding during acquisitions

The responsibilities listed above may not be all-inclusive.

What We Require

Bachelor’s degree in relevant field or equivalent experience providing help desk support
Ability to take on and wear multiple hats during certain projects
Exceptional working knowledge of Windows 11, Server 2016 & 2022
Experience with installing, configuring and troubleshooting Windows 10/11, Apple MacOS, MS Office and above, and VPN systems
Intermediate experience with wireless devices (PC, Mac) and (iOS and Android)
Administration and management of Microsoft 365, Active Directory, Entra ID, MDM (JAMF)
Working knowledge of Networking concepts and hardware such as VLAN, Firewalls (Sonicwall), Switches, Routers
Setup and configuration of VOIP phone hardware (Teams, Polycom) and services
Configuration and troubleshooting of local and networked Printers
Some hands-on experience with security cameras, A/V equipment, conference room setup
Use of remote support tools such as Screenconnect and RDP
Previous experience with or willingness to learn Microsoft Power Platform (Power Apps, Power Automate, Power BI, etc.)
Excellent customer service skills and consistent follow through
Excellent written and verbal communication skills
Valid Driver’s License

Operational Details

Job location is based at the Chicago Headquarters
Working hours consist of standard daytime business operating hours with occasional after-hours availability for emergencies from time-to-time.
Up to 25% travel throughout the year may be required
Ability to lift up-to 50 lbs. of equipment

Your Benefits

FLSA Status Exempt
Discretionary annual bonus
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401k Matching
Paid Maternity Leave

The base salary range for this full-time position is $58,000-$63,000 + bonus + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

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IT Support Specialist

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