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SME-Patient Capacity Command Center

Remote

Wilshire hires only the brightest and most experienced professionals in the healthcare revenue cycle management industry.  Wilshire will take the time to get know you and your employment history.  We will then place you in a role that will lead to a path of career success.  

About The Wilshire Group 

The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets.  With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability.

Our core values- professionalism, efficiency, and flexibility- underscore our commitment to creating an inclusive and dynamic workplace.  We embrace diverse narratives and believe in offering opportunities to exceptional individuals who bring their best to the table.

We are currently offering a contracted interim position at one of US News Best Hospitals 2022-23.  This position caters to top performers seeking a professional environment that acknowledges and values their dedication and proficiency.  While this role doesn’t offer benefits, it presents an opportunity to work within an organization that encourages talented individuals to surpass conventional boundaries.

Join us at The Wilshire Group, a place where talented professionals find a home to showcase their skills and contribute meaningfully to the healthcare landscape.

Why Wilshire? Employee Testimonial

“The number of RCM subject matter experts I get to work with each day is unreal.  Working alongside and as part of this team to help shape the RCM space is exciting.”-Patti Consolver, Director of Business Development 

Job Title: Patient Capacity Command Center Subject Matter Expert (SME)
Location: Houston, TX (On-site presence required 1–2 times every other week)
Contract Length: 12 Weeks (with potential extension based on performance and project needs)
Compensation: $100-$117 per hour

Position Summary:
We are seeking a highly experienced Subject Matter Expert (SME) to support the planning, development, and implementation of a centralized Patient Capacity Command Center to improve patient throughput across a multi-site health system. This is a strategic role, ideal for someone who has successfully led similar initiatives in large healthcare organizations.

Key Responsibilities:

  • Partner with operational leadership to design and establish a centralized command center focused on optimizing system-wide patient flow and capacity management.

  • Provide expertise on best practices and operational models for command center structures in complex, multi-site healthcare environments.

  • Collaborate with cross-functional teams, ensuring alignment with system goals, clinical operations, and resource availability.

  • Identify and address operational barriers, support process redesign, and recommend technology-enabled solutions (excluding Epic, as Epic expertise is covered in-house).

  • Deliver clear documentation, recommendations, and strategic insights to executive stakeholders.

  • Support change management and training initiatives as needed to operationalize the command center.

Required Qualifications:

  • Proven experience leading the design and implementation of a centralized patient capacity or command center in a large, multi-site health system.

  • Strong operational background with deep understanding of patient flow, bed management, and capacity planning.

  • Exceptional collaboration, communication, and stakeholder management skills.

  • Ability to work independently and deliver high-quality results under a fast-paced contract timeline.

Preferred Qualifications:

  • Clinical or administrative background in hospital operations is highly desirable.

  • Familiarity with hospital command center technologies or data dashboards is a plus (Epic experience not required).

 

 

Wilshire is honored that you have taken the time to review/apply to our open position.  We will now take the time to review your experience and be in touch with you soon.

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