Remote Customer Success Representative

Remote

Job Title: Remote Customer Success Representative

Job type: Full-Time 30-40 hours/week (Contractor)

Location: Remote

Intended Start Date: ASAP

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Your Role:

Think Academy U.S. is seeking an enthusiastic Customer Success Representative to provide amazing customer experiences by supporting and consulting our potential and current parent-clients. As part of our Customer Success team, you will be able to have the opportunity to build scalable systems and processes for a great customer journey.

As a Customer Success Representative your responsibilities include:

  • Acting as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly.
  • Fostering positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction.
  • Addressing parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner.
  • Serving as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls.

Work Hours:

  • 8:30am - 5:30pm (Pacific Time)

What We’re Looking For:

  • Previous customer service or customer facing related experience is highly desired.
  • Passion for learning and excitement to grow by tackling challenges head-on within a team.
  • Strong verbal and written communicator who is friendly, attentive, and skilled at understanding customer needs.
  • Comfortable working in a remote, fast-paced, and dynamic environment.
  • Quick and clear in communication, with a knack for timely responses.
  • Fluency in Mandarin (speaking, reading, and writing) is essential.

Pay & Benefits:

  • Flexible Remote Work: Work from anywhere that suits you best!
  • Performance-Based Commission: Rewarding hard work with extra earnings.
  • Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience.
  • Pay: $18-$20/hr

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

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Think Academy International Education Inc. and its affiliates (hereinafter as “Think Academy,” “Us,” “our,” “We”) takes your privacy seriously, and we are committed to handling personal data in compliance with applicable law. We use various security technologies and procedures to protect your personal information from unauthorized access. This privacy notice explains what personal data Think Academy collects, how we use the information, to whom we share the data with, and the rights you have for the collected data. You may   find   other   details   regarding   our   privacy   policy   in   the employee   handbook.

This notice applies to the collecting and using of your personal information as an employee, candidate or as a contractor. It does not apply to your use of Think Academy product or service as a consumer.

Collection and Use of Your Personal Information

The categories of information we collect and the usage for such data are outlined below:

  • Name and Identification Information: Your first and last name, your phone number, address and personal email address. The information is used to verify your information and to reach out to you for career opportunity details, and for other legitimate business purposes.
  • Background Information: your previous employment history, academic and professional qualification, and with your written approval, we may verify such information and conduct criminal background check through our third-party vendors. The information is collected to verify your background information to the extent permitted by law, and to provide Think Academy career opportunities and for other legitimate business purposes.
  • Immigration and other related information. The information is used to verify your employment eligibility.
  • Information needed to understand and assess accommodation requests regarding potential disabilities or other health conditions; and other information you provided to us. The information is collected to provide necessary accommodations

How We Collect Your Information

  • Information You Provide The information we collect is usually volunteered or provided by you. For example, the information provided during your job application and/or insurance enrollment process and the information you disclosed during your work with.
  • Information Collected from Third Party. We may collect information through job posting platforms such as Indeed, LinkedIn, CareerBuilder, Glassdoor and our third-party recruiters. We may also collect your personal information through social media accounts, such as your Facebook and WeChat
  • Automatically Collected Information using Cookies and similar technologies: Cookies and similar technologies, such as pixels and web beacon, are small text files that are sent to or accessed from Your web browser or Your computer’s hard drive. You may manage the cookies on your device by disabling or deleting certain cookies. Please note that our service may not work if you disable all cookies.

Change of Usage

We will use your personal information for the purposes stated in this notice or such purposes as may be reasonably compatible with the original purpose for which it was collected. If we materially change the usage of your personal information, we’ll provide you with a written notice regarding such changes.

Share of Your Personal Information

Think Academy may share your personal information with our third-party partners to carry out the purposes stated in this notice. Your information may also be disclosed to government authorities, law enforcement, or courts pursuant to a lawfully issued court order, subpoena, or similar request.

We may share your personal information with our subsidiaries or affiliates. We may share your data with a third party pursuant to a merger, acquisition, consolidation, reorganization, or sale of assets or in the event of bankruptcy or dissolution. We may share your information with professional advisors such as accountants, auditors, lawyers, bankers, insurers or other professionals in the course of their provision of services to us. This Notice does not address, and we are not responsible for, the practices of any third parties, which have their own rules for how they collect and use your personal information. Our links to third party websites or services are not endorsements.

Miscellaneous

  • Not Intended to be Employment Contract

This notice is not intended to create any contract for employment, for any benefit, or for specific treatment. Nothing in this notice should be interpreted to hinge Think Academy's ability to process employee’s personal information for law compliance purposes or for investigating alleged misconduct or violations of company policy or law.

  • Changes to this Privacy Notice

Think Academy reserves the right to update this privacy notice from time to time. If we materially change the usage of the collected information, we’ll notify you of such change using reasonable efforts.

  • Contact Us

If you have any questions or requests regarding the personal information we collected, please contact us at privacy@thethinkacademy.com or send your request to:

ATTN: Think Academy Privacy

1081 S De Anza Blvd., San Jose, CA 95129