New

Front Desk & Operations Assistant

San Jose
Front Desk & Operations Assistant

Location: Cupertino / Los Altos (Occasional support across sites)

Type: Full-Time | 30–40 hrs/week (Tuesday–Sunday)

Compensation: $18–$25/hour (Based on experience)

Benefits: Health Insurance | 401K | Sick leave | Growth Opportunities in Education Sector

Position Summary

Think Academy is seeking a reliable, detail-oriented, and service-minded Front Desk & Operations Assistant to support daily administrative tasks, front desk services, and basic classroom operations. This role ensures smooth campus functioning by helping with check-ins, material preparation, printing, supplies, and parent communication.

It is ideal for someone who enjoys helping families, keeping things organized, and supporting the teaching team in a fast-paced educational environment.

Key Responsibilities
 Administrative & Operational Support
  • Assist with daily office tasks including printing, filing, material preparation, and basic data entry. 
  • Manage supply organization: monitor inventory, restock classroom materials, and prepare teaching kits. 
  • Support logistics such as equipment setup, classroom readiness, and maintaining a clean, organized workspace. 
  • Help coordinate campus resources during peak times (weekends, special programs, etc.). 
 Front Desk & Customer Service
  • Serve as the first point of contact for parents, students, and visitors with a friendly, professional attitude. 
  • Support check-in processes, class reminders, and general parent inquiries. 
  • Assist with student gift redemption, merchandise distribution, and prize inventory. 
  • Provide basic program information and guide families to the appropriate staff members when needed. 
 Academic & Campus Support
  • Help prepare printed materials, worksheets, and classroom supplies for teachers. 
  • Support tracking of attendance, class handouts, and post-class procedures. 
  • Assist with weekend programs, camps, competitions, or open-house events with simple on-site tasks (sign-in, materials table, classroom setup). 
  • Maintain tidy and welcoming learning spaces across campus. 
Qualifications
  • Strong communication and customer service skills; enjoys working with families and students. 
  • Organized, dependable, and attentive to detail. 
  • Able to multitask and stay calm in a busy environment. 
  • Experience in administrative work, retail, hospitality, or education support is a plus. 
  • Bilingual (English + Mandarin) preferred but not required. 
  • Able to work weekends and evenings based on program schedules. 
What We Offer
  • A supportive team environment with clear workflows and training. 
  • Opportunities to grow into academic operations, customer support, or campus coordination roles. 
  • Exposure to professional educators, fun learning programs, and a mission-driven culture focused on student success.

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It is a requirement for this job position to be able to work on-site at these two offices.

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Think Academy International Education Inc. and its affiliates (hereinafter as “Think Academy,” “Us,” “our,” “We”) takes your privacy seriously, and we are committed to handling personal data in compliance with applicable law. We use various security technologies and procedures to protect your personal information from unauthorized access. This privacy notice explains what personal data Think Academy collects, how we use the information, to whom we share the data with, and the rights you have for the collected data. You may   find   other   details   regarding   our   privacy   policy   in   the employee   handbook.

This notice applies to the collecting and using of your personal information as an employee, candidate or as a contractor. It does not apply to your use of Think Academy product or service as a consumer.

Collection and Use of Your Personal Information

The categories of information we collect and the usage for such data are outlined below:

  • Name and Identification Information: Your first and last name, your phone number, address and personal email address. The information is used to verify your information and to reach out to you for career opportunity details, and for other legitimate business purposes.
  • Background Information: your previous employment history, academic and professional qualification, and with your written approval, we may verify such information and conduct criminal background check through our third-party vendors. The information is collected to verify your background information to the extent permitted by law, and to provide Think Academy career opportunities and for other legitimate business purposes.
  • Immigration and other related information. The information is used to verify your employment eligibility.
  • Information needed to understand and assess accommodation requests regarding potential disabilities or other health conditions; and other information you provided to us. The information is collected to provide necessary accommodations

How We Collect Your Information

  • Information You Provide The information we collect is usually volunteered or provided by you. For example, the information provided during your job application and/or insurance enrollment process and the information you disclosed during your work with.
  • Information Collected from Third Party. We may collect information through job posting platforms such as Indeed, LinkedIn, CareerBuilder, Glassdoor and our third-party recruiters. We may also collect your personal information through social media accounts, such as your Facebook and WeChat
  • Automatically Collected Information using Cookies and similar technologies: Cookies and similar technologies, such as pixels and web beacon, are small text files that are sent to or accessed from Your web browser or Your computer’s hard drive. You may manage the cookies on your device by disabling or deleting certain cookies. Please note that our service may not work if you disable all cookies.

Change of Usage

We will use your personal information for the purposes stated in this notice or such purposes as may be reasonably compatible with the original purpose for which it was collected. If we materially change the usage of your personal information, we’ll provide you with a written notice regarding such changes.

Share of Your Personal Information

Think Academy may share your personal information with our third-party partners to carry out the purposes stated in this notice. Your information may also be disclosed to government authorities, law enforcement, or courts pursuant to a lawfully issued court order, subpoena, or similar request.

We may share your personal information with our subsidiaries or affiliates. We may share your data with a third party pursuant to a merger, acquisition, consolidation, reorganization, or sale of assets or in the event of bankruptcy or dissolution. We may share your information with professional advisors such as accountants, auditors, lawyers, bankers, insurers or other professionals in the course of their provision of services to us. This Notice does not address, and we are not responsible for, the practices of any third parties, which have their own rules for how they collect and use your personal information. Our links to third party websites or services are not endorsements.

Miscellaneous

  • Not Intended to be Employment Contract

This notice is not intended to create any contract for employment, for any benefit, or for specific treatment. Nothing in this notice should be interpreted to hinge Think Academy's ability to process employee’s personal information for law compliance purposes or for investigating alleged misconduct or violations of company policy or law.

  • Changes to this Privacy Notice

Think Academy reserves the right to update this privacy notice from time to time. If we materially change the usage of the collected information, we’ll notify you of such change using reasonable efforts.

  • Contact Us

If you have any questions or requests regarding the personal information we collected, please contact us at privacy@thethinkacademy.com or send your request to:

ATTN: Think Academy Privacy

1081 S De Anza Blvd., San Jose, CA 95129