Head of Active Trader Program

ThinkMarkets is seeking a dynamic and experienced Head of Active Trader Program to lead our global initiative focused on servicing high-value clients. This senior role is responsible for overseeing the design, execution, and performance of the Active Trader Program, which delivers value through exceptional service, rebates, loyalty rewards, events and a bespoke benefit structure tailored to elite traders. The successful candidate will have a proven track record in developing and scaling customer loyalty, VIP, or high-net-worth client programs within the FX/CFD or financial services industry. This is a strategic and operational leadership role managing cross-functional teams globally.

Responsibilities

• Own the global strategy and execution of the Active Trader Program, delivering a market-leading offering to high-value clients.
• Design and implement tiered benefits, loyalty structures, trading conditions and rebate systems to drive client acquisition, engagement and retention.
• Manage and develop global teams responsible for VIP client servicing, benefits fulfilment, program communications, and client experience.
• Collaborate with internal stakeholders including Sales, Marketing, Risk, Product, Compliance, and Finance to ensure alignment and seamless delivery.
• Ensure all program benefits and activities comply with regional regulatory requirements.
• Monitor and analyse program performance through KPIs, customer feedback, and ROI metrics - regularly reporting insights and opportunities to Management.
• Continuously optimise and innovate the program based on competitor benchmarking, client needs, and business objectives.
• Support business development and revenue generation strategies by leveraging the program as a key client acquisition and retention tool.
• Build and maintain strong relationships with ThinkMarkets’ top-tier traders, offering personalized and responsive service solutions.
• Lead the global roadmap and technology development supporting the program’s CRM, automation, and reward tracking systems.

Requirements

• Bachelor’s or Master’s degree in Business, Finance, or related field.
• 5+ years of experience in managing loyalty, rewards, or VIP client programs, preferably in financial services or trading.
• Strong leadership skills and experience managing international teams and stakeholders.
• Proven ability to drive engagement, client satisfaction, and business growth through structured customer programs.
• Deep understanding of client behaviour and needs of active traders.
• Data-driven mindset with excellent analytical and reporting skills.
• Experience with CRM systems (Salesforce preferred), loyalty platforms, and program automation tools.
• Entrepreneurial mindset with a hands-on approach, strategic thinking, and operational discipline.
• Excellent communication skills and high emotional intelligence, especially in dealing with premium clients.