Client Services Executive - FX / CFDs

ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms. 

We are seeking a Client Services Executive to join our rapidly growing global workforce in Dubai. This position will be the first point of contact supporting our international client base in their day-to-day trading activities. The primary objective of the Client Services Executive is to uphold ThinkMarkets’ high service standards and ensure client needs and inquiries are addressed efficiently and effectively. 

Responsibilities: 

• Respond to client inquiries via live chat, email, and phone across multiple time zones 
• Demonstrate a strong understanding of our products, services, and procedures to support clients through onboarding, funding, and trading activities 
• Collaborate with team members and cross-functional departments to achieve individual and team KPIs 
• Identify and act on opportunities to cross-sell or up-sell products and services during client interactions 
• Maintain up-to-date knowledge of internal processes, promotions, and regulatory requirements 
• Accurately document client interactions and update CRM records regularly 
• Process new client applications and ensure timely and compliant onboarding 
• Maintain awareness of operational risk and compliance responsibilities 

Requirements: 

• Fluency in English (spoken and written) is essential 
• Availability to work in shifts, including weekends and holidays 
• Prior experience in client service, customer support, or telesales within the financial services or capital markets industry is highly desirable 
• Solid understanding of trading platforms, foreign exchange (FX), CFDs, indices, and commodities is required 
• A relevant university degree is preferred 
• Strong interpersonal skills, attention to detail, and ability to work under pressure 
• Ability to manage competing priorities and work effectively in a global, fast-paced environment