Assistant Store Manager

Who We Are

ThirdLove disrupted the lingerie industry by empowering women to find their perfect fit online with our innovative Fitting Room® quiz and is one of the original brands to operate 100% direct-to-consumer. All design and R&D is done in-house, and our extensive and complex supply chain is fully managed by our team. Inclusivity is at the core of who we are and how we serve our customers and build our teams.

Traditionally, women were given a choice between two options when it came to their bras and underwear: Be sexy, or be comfortable. Our Cofounders: Dave Spector, Heidi Zak, and Ra’el Cohen, thought that was outdated too — so, in 2013,  they created ThirdLove — a third, better option, which doesn’t force us to choose between being sexy or comfortable. 

What Our Team Embodies

Our culture is collaborative, fast-paced, and data-driven, and we were most recently recognized with the Great Place to Work certification. This recognition is given to a very small percentage of companies who apply for it and determined by employees’ real-time reports of their company culture. Earning this designation demonstrates to us that our team at ThirdLove is  inspired by our mission, engaged in their everyday work, and enjoy partnering with our teammates and customers. If you want to impact millions of people, find your fit, and propel your career forward, we’d love to hear from you.

What We Are Looking For

We are seeking an innovative and engaging Assistant Store Manager for our ThirdLove boutique in San Francisco. This leader will support and inspire dynamic teams, foster exceptional customer experiences, and drive sales to achieve business goals. They will embody ThirdLove’s values while ensuring operational excellence and a welcoming store environment. As a key part of the leadership team, they will also collaborate on store-driven initiatives with the HQ team and act as the Store Manager in their absence.

What You Will Own And How You Will Make A Difference 

1. Inspire and coach a team to deliver exceptional in-store experiences and foster a positive, high-energy environment.
2. Partner with the Store Manager to develop and execute strategies that drive sales and customer engagement.
3. Support recruiting efforts to attract top talent for Sales Associate roles, ensuring timely onboarding and development.
4. Ensure operational excellence by overseeing tasks such as inventory management, visual merchandising, and seamless customer support, including resolving product inquiries and aftercare.
5. Plan and execute in-store events and marketing initiatives to drive traffic, engagement, and sales growth.
6. Stay agile and adaptable, learning and leveraging new technologies and systems like Shopify, Slack, and Google Workspace to optimize performance.
7. Collaborate on scheduling and payroll management to meet business needs effectively.
8. Maintain flexibility in scheduling, including availability for evenings, weekends, holidays, and a consistent 40-hour workweek.

Who You Are

• Sales & Profitability: Assist in achieving store sales goals, maximizing KPIs, and fostering customer loyalty to drive profitability.
• Team Leadership: Directly oversee and coach Sales Associates and Supervisors, with indirect responsibility for all store staff. Build and maintain a high-performing team that aligns with company values.
• Operational Excellence: Ensure smooth store operations, including inventory management, visual merchandising, and implementing technology or process improvements.
• Budget Management: Contribute to payroll and scheduling oversight to align staffing with business needs while managing costs effectively.
• Customer Experience: Maintain a strong focus on delivering an exceptional omnichannel customer experience, ensuring the store reflects ThirdLove's standards.
• Event Execution: Plan and execute marketing initiatives and in-store events to increase traffic and customer engagement.

You Have

• Minimum 1 year in a retail leadership role 
• Experience and proficiency with mobile retail technologies 
• A focus on delivering the very best in Customer Experience 
• An entrepreneurial spirit and a go-getter attitude 
• Ability to adapt and deal with ambiguity 
• Confidence in making effective, autonomous, and group decisions in a timely manner 
• Represent the brand accordingly 
• Must be flexible with working varied shifts including nights, weekends, and holidays 
• Strong written and verbal skills

ThirdLove Offers You

• Competitive salary 
• Flex time off
• Discounted and free products

Diversity

ThirdLove is an equal opportunity employer and values diversity at the company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.

ThirdLove is an E-Verify employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information please visit E-Verify.

Compensation

$25 per hour