Client Operations Coordinator

SUMMARY

The Client Operations Coordinator will work closely with all departments to support client and business needs by completing operational tasks and projects.

DUTIES AND RESPONSIBILITIES

• Manage and respond to client and departmental needs in CRM
• Record meeting notes, Assist in onboarding Teams and Enterprise clients in a 30 day window
• Conducts CMS actions for clients and Account Managers
• Provide detailed reports to internal stakeholders
• Facilitate client campaigns
• Submit JIRA tickets for custom user requests
• Assist other departments with one-off projects focused on the improvement of our platform
• Assist the Marketplace team in the curation and audit of Thnks with extreme detail

NECESSARY SKILLS AND QUALIFICATIONS

• 1-2 years of experience in a customer centric role
• Proficiency with Google Suite/Microsoft Office
• Strong relationship building skills, with both internal and external stakeholders. 
• Self-motivated team player with a collaborative and consultative style
• Ability to communicate clearly and tactfully Comfort with data and reporting to monitor revenue and identify customer growth  opportunities 
• Ability to prioritize, multi-task, and perform effectively in a fast-paced, dynamic  environment