Client Operations Manager

SUMMARY

The Client Operations Manager works closely with clients to onboard them to the Thnks platform. Additionally, they will work closely with all departments to support client and business needs. 

DUTIES AND RESPONSIBILITIES

• Manage and respond to client and departmental needs in CRM
• Onboard Team and Enterprise accounts in a 30 day window
• Conduct CMS actions for clients and Account Managers
• Lead weekly new user training via Zoom
• Organize, validate, and upload bulk and schedule campaign sheets
• Utilize JIRA for internal and client requests
• Training for new hires
• Create SOPs
• Assist the Marketplace team in the curation and audit of Thnks

NECESSARY SKILLS AND QUALIFICATIONS

• 2-3 years of experience in a customer success or operational role
• Proficiency with Microsoft Office and Google Suite
• Strong relationship building skills, with both internal and external stakeholders
• Self-motivated team player with a collaborative and consultative style
• Ability to communicate clearly and tactfully when dealing with client  challenges 
• Comfort with data and reporting to monitor revenue and identify customer growth  opportunities 
• Ability to prioritize, multi-task, and perform effectively in a fast-paced, dynamic  environment