Job Application for Client Support Associate at Thnks

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Client Support Associate at Thnks: Deliver World-Class Support with Gratitude

At Thnks, we’re transforming how professionals build business relationships through thoughtful gratitude. Our platform empowers teams to connect meaningfully with clients and colleagues. If you’re an enthusiastic problem-solver who thrives in a fast-paced environment, join us as a Client Support Associate and become a key player in our Customer Experience team.

Why Join Us?

A Frontline Impact: Be the first line of support for customers using the Thnks platform while resolving issues and answering questions with speed and empathy.
Collaborative Culture: Work closely with teams across the company, including Product, Marketplace, and Sales, to enhance the customer journey.
Growth Opportunity: Gain exposure to every department, develop your skills, and grow your career in a fast growing tech company.

Your Role

As a Client Support Associate, you’ll be responsible for delivering top tier support while building trust and satisfaction among our users:

Interact with customers via email and live chat, occasionally joining phone or video calls.
Maintain a rapid response time under 3 minutes is the standard.
Maximize accuracy and efficiency using pre-written replies and documentation.
Solve complex platform and user issues with tact and professionalism.
Report bugs and performance issues to the Product team.
Coordinate with the Marketplace team to resolve availability and supply challenges.
Educate customers on the value and features of the Thnks platform.
Collaborate with vendors to address shipping and delivery issues.
Embody compassion and excitement in every customer interaction.

What We’re Looking For

Entry-Level Talent: 0–1 years of experience in a customer facing role.
Fast and Accurate: Ability to type over 50 words per minute.
Strong Communicator: Clear, tactful, and empathetic in handling client questions and challenges.
Relationship Builder: Comfortable engaging with both internal stakeholders and external users.
Self-Starter: Motivated, collaborative, and eager to contribute to a fast-paced team.
Adaptable: Can juggle multiple priorities and thrive in a dynamic environment.

What’s in It for You?

An opportunity to build your support and communication skills in a growing tech company.
Direct exposure to various departments, allowing for career development and growth.
A passionate and mission driven team focused on meaningful client experiences.

Our Commitment to You

Comprehensive Benefits: Medical, Vision, and Dental Insurance (80-100% employer-covered).
Future Planning: 401(k) matching.
Stipends: Monthly cell phone and internet stipend.
Work-Life Balance: 20 PTO days, company-paid holidays, and maternity leave.
Wellbeing: Company paid life and long-term disability insurance.
Team Spirit: Regular team building and community engagement events.

About Thnks: At Thnks, gratitude is more than a gesture; it’s a powerful business tool. Our platform simplifies acts of appreciation, transforming them into meaningful connections that drive success. By redefining gratitude in business, we help organizations create lasting partnerships and achieve their goals.

If you’re passionate about delivering exceptional customer support and eager to grow your career in a fast paced environment, we’d love to hear from you. Apply now to join Thnks as a Client Support Associate and help us create meaningful connections through gratitude.