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Director of Revenue Operations

Canada

Traditional surveys fall short in today’s world. That’s why we built ThoughtExchange, a platform powered by cutting-edge AI that helps leaders meaningfully connect with their communities and uncover immediate, actionable insights that drive real change.

We empower K12 leaders with the high-quality data they need to make informed decisions and create lasting impact. Our mission fuels everything we do, and we’re proud to work alongside a team of brilliant, curious, and collaborative individuals. That commitment has earned us a spot on Canada’s Top Growing Companies list five years in a row.

At ThoughtExchange, we’re reshaping how organizations engage their people for good. If you’re passionate about making a difference, we’d love to have you on the journey.

We are looking for a Director of Revenue Operations at ThoughtExchange. They will be a strategic partner to our revenue leadership, driving operational excellence across Sales, Marketing, and Customer Success. This role is about enabling better decisions through process and workflow improvements, optimizing our revenue technology stack, delivering data-driven insights, and fostering alignment across all revenue-impacting teams.

Reporting to the Chief Financial Officer, you’ll lead a high-performing Revenue Operations team, work cross-functionally with leaders across the business, and ensure our go-to-market organization is equipped to accelerate growth and deliver exceptional customer experiences.

What You’ll Do

  • Partner with revenue leaders on strategic and operational initiatives to improve productivity and drive efficiency.
  • Lead the Sales, Marketing, and Customer Success operations teams to ensure alignment and maximize cross-functional impact.
  • Own the revenue technology stack — managing performance, budget, vendor relationships, and user support in partnership with IT.
  • Evaluate, implement, and optimize tools and technology to improve revenue team effectiveness.
  • Oversee reporting, dashboards, and analytics to uncover trends, develop hypotheses, and provide actionable recommendations to revenue leaders.
  • Collaborate with the Salesforce team to ensure our CRM effectively supports operational needs.
  • Partner with Sales Enablement to enhance sales processes, develop sales skills, and roll out new tools or systems.
  • Coordinate competing priorities across Marketing, Sales, and Customer Success to accelerate revenue growth.
  • Liaise with other operational teams (e.g., People Ops, Product Ops) to ensure excellence in data practices, system scalability, and process interconnectedness.
  • Support the creation and implementation of variable compensation plans for revenue teams.

What We’re Looking For

  • Proven leadership experience in Revenue Operations within a high-growth SaaS or technology environment, with strengths in strategic planning, execution, and prioritization.
  • Deep understanding of GTM processes across Sales, Marketing, and Customer Success, with proven skill in resource allocation for maximum impact.
  • Expertise in CRM systems (preferably Salesforce) and revenue technology stacks, applying data-driven decision making and strong analytical skills.
  • Exceptional cross-functional collaboration and influence, partnering effectively across teams and at all organizational levels.
  • Track record of building, coaching, and developing high-performing teams, fostering delegation, empowerment, and accountability.
  • Advanced executive communication and presentation skills, with strong active listening abilities and the capacity to integrate feedback.
  • Naturally curious and committed to continuous improvement, seeking innovative solutions to operational challenges.

The salary range for this position is $126,500-148,750 CAD per year. Your specific compensation within this range is determined based on your job-related skills, knowledge, experience, and our internal equity assessment.

If you don’t see yourself fully reflected in every job requirement listed in the posting above, we still encourage you to reach out, apply, and tell us more about yourself in your application. Research has shown that some individuals only apply when they feel 100% qualified. We are committed to removing obstacles to ensure we have the best talent. 
 
ThoughtExchange prioritizes accessibility. Support is available upon request for candidates participating in all aspects of the selection process. Finally, we know from time to time, emergencies happen, and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.
 
What we offer: 
ThoughtExchange wants to ensure our people are heard, supported, and cared for, so we invest in our employees. We continuously ask our employees what they need to ensure we're supporting their successes in the workplace and in life.
 
We are proud to offer our employees the following:
 
Benefits & Well-Being: From day one, you’ll receive a benefits package focused on health & wellness that includes a generous time off policy, flexible extended benefits plan options, and company-wide wellness days off scheduled through the year. Our benefits package also includes maternity & parental leave top-up programs and access to Maple, Inklebot, and Headspace which support our employees' primary care, mental health, and wellness needs.
 
Flexibility: We’ve been remote-first for over ten years. We’re contribution-focused and operate on mutual trust because we need you to feel empowered to be your best self. You know the circumstances in which you excel—where you work and how you structure your day.
 
Culture: We walk the walk when it comes to our product and ensure no important decisions are made without including our employees' perspectives. We value and prioritize everyone’s voice, so we use our anonymous, anti-bias platform to make sure people are comfortable sharing their real thoughts and feedback.
 
Compensation: We want you to do your best work, and part of that is being happy with your compensation. We pay fairly, considering the complexities of market rates, experience, location, and demand. We believe in pay transparency and pay equity. In addition to competitive pay and benefits, employees receive share options when joining the company.
 
Connection: In addition to remote hubs of employees across Canada and the US and offices in Rossland and Vancouver, we get together as a company every few years in some pretty cool locations. We also connect virtually as a company every month and celebrate one another in our #gratitude Slack channel. 
 
Growth: We host regular learning sessions. You also have access to an annual Professional Development stipend & Company Coach to ensure you can grow in your role & advance your career.

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