Job Application for Staff Platform Engineer at ThoughtExchange

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Traditional surveys fall short in today’s world. That’s why we built ThoughtExchange, a platform powered by cutting-edge AI that helps leaders meaningfully connect with their communities and uncover immediate, actionable insights that drive real change.

We empower K12 leaders with the high-quality data they need to make informed decisions and create lasting impact. Our mission fuels everything we do, and we’re proud to work alongside a team of brilliant, curious, and collaborative individuals.

At ThoughtExchange, we’re reshaping how organizations engage their people for good. If you’re passionate about making a difference, we’d love to have you on the journey.

We’re looking for a Staff Platform Engineer to lead foundational work across our cloud infrastructure, developer experience, and platform systems. This is a highly impactful role that combines deep technical expertise with systems thinking, mentorship, and collaboration across multiple engineering teams.

What You’ll Do

Design, build, and maintain our AWS-based cloud infrastructure with a focus on security, scalability, reliability, and cost efficiency.
Manage and optimize Kubernetes clusters across multiple environments to ensure smooth and resilient operations.
Drive automation and CI/CD improvements that accelerate developer productivity and reduce operational overhead.
Partner with engineering teams to design and enable high-quality, maintainable solutions that align with our platform vision.
Champion best practices in cloud security, observability, and performance monitoring.
Partner with engineering teams to design and enable high-quality, maintainable solutions that align with our platform vision.
Mentor and elevate others, sharing your expertise to help teams design for scale, reliability, and maintainability.
Look ahead 6–12 months, proactively identifying platform risks and leading initiatives that improve resilience, developer experience, and scalability.
Contribute to the technical direction and architectural evolution of our platform, influencing long-term decisions across R&D.
On-call rotation

What You’ll Bring:

7+ years of work experience in Software Development, Platform Engineering, and/or Cloud Infrastructure
Deep experience designing and operating large-scale cloud infrastructure (AWS preferred).
Strong understanding of Kubernetes, Terraform, CI/CD pipelines, and infrastructure-as-code principles.
Proven track record of influencing and driving improvements in reliability, performance, and developer experience across multiple teams.
Ability to translate complex technical concepts into clear, actionable direction for diverse stakeholders.
Experience mentoring engineers and improving engineering practices organization-wide.
A collaborative, open approach to solving problems and sharing knowledge.
A growth mindset, you see ambiguity as an opportunity to create clarity and impact.

Salary range:

The hiring range for this role is $146,000 - $172,000. Your specific compensation within this range is determined based on your job-related skills, knowledge, experience, and our internal equity assessment.

If you don’t see yourself fully reflected in every job requirement listed in the posting above, we still encourage you to reach out, apply, and tell us more about yourself in your application. Research has shown that some individuals only apply when they feel 100% qualified. We are committed to removing obstacles to ensure we have the best talent.

ThoughtExchange prioritizes accessibility. Support is available upon request for candidates participating in all aspects of the selection process. Finally, we know from time to time, emergencies happen, and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

What we offer:

ThoughtExchange wants to ensure our people are heard, supported, and cared for, so we invest in our employees. We continuously ask our employees what they need to ensure we're supporting their successes in the workplace and in life.

We are proud to offer our employees the following:

Benefits & Well-Being: From day one, you’ll receive a benefits package focused on health & wellness that includes a generous time off policy, flexible extended benefits plan options, and company-wide wellness days off scheduled throughout the year. Our benefits package also includes maternity & parental leave top-up programs, as well as access to Maple & Inklbot, which support our employees' primary care, mental health, and wellness needs.

Flexibility: We’ve been remote-first for over ten years. We’re contribution-focused and operate on mutual trust because we need you to feel empowered to be your best self. You know the circumstances in which you excel—where you work and how you structure your day.

Culture: We walk the walk when it comes to our product, ensuring that no critical decisions are made without including our employees' perspectives. We value and prioritize everyone’s voice, so we use our anonymous, anti-bias platform to ensure people feel comfortable sharing their genuine thoughts and feedback.

Compensation: We want you to do your best work, and part of that is being happy with your compensation. We pay fairly, considering the complexities of market rates, experience, location, and demand. We believe in pay transparency and pay equity. In addition to competitive pay and benefits, employees receive share options when joining the company.

Connection: In addition to remote hubs of employees across Canada and the US and offices in Rossland and Vancouver, we get together as a company every few years in some pretty cool locations. We also connect virtually as a company every month and celebrate one another in our #gratitude Slack channel.

Growth: We host regular learning sessions. You also have access to an annual Professional Development stipend & Company Coach to ensure you can grow in your role & advance your career.

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Staff Platform Engineer

What You’ll Do

What You’ll Bring:

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