Lead Software Engineer I (Java), Cloud and Enterprise Agents - Agent Lifecycle Management

San Francisco, CA, Seattle, WA, Austin, TX

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About The Role

The goal of the cloud and enterprise agents team is to provide customers end-to-end visibility into infrastructure (cloud or native), applications, networks, the Internet, and everything in between. With ThousandEyes' unprecedented visibility into application and internet performance, we can help root cause issues that are impacting business-critical experiences and give customers confidence in their ability to solve issues and deliver stellar experiences.

What You’ll Do

We are looking for a Lead Software Engineer who is passionate about building and adding to one of the core products at ThousandEyes. The team oversees how an agent is created, configured, released, and managed through its lifecycle, which we achieve through our system of microservices. We are primarily a backend Java team, with some occasional frontend development in JavaScript. You like performant systems, we help manage 50,000+ agents running ~200,000 tests a day across multiple operating systems and various hardware. You are responsible, we create reliable and efficient systems, and support them in production. You are a team player, we are a collaborative team of six working closely together to deliver results. 

Responsibilities

  • Develop features for and maintain our fleet of microservices
  • Support our customer-facing web pages and internal support pages
  • Lead and plan cross-team projects in our roadmap
  • Regularly learn and share relevant technical knowledge within and outside of the team
  • Participate in our on-call rotation and support our production systems

Qualifications

  • 7-10+ years of experience with JVM based languages such as Java, Kotlin, Scala, etc.
  • Experience with enterprise build tools (maven, gradle, etc)
  • Knowledge and use of datastores (relational/SQL and non-relational/NoSQL)
  • Experience leading large-scale projects from start to finish
  • Excellent team collaboration and communication skills
  • An eye for proactively identifying and resolving risks and issues in production systems
  • Ability to mentor peers and other members of the team

Preferred Qualifications

  • Experience with Kafka
  • Knowledge and use of Docker, Kubernetes, and cloud technologies (AWS, Azure, and GCP)
  • Proficiency with JavaScript and/or TypeScript
  • Comfort with front-end frameworks such as React, Angular, or Vue
  • Experience with network protocols (TCP/IP, DNS, BGP, etc)

The successful applicant will be performing work in FedRAMP environments, and therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS

140,400 USD - 241,700 USD

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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