Senior Site Reliability Engineer, Datastores

Mexico City, Mexico

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About The Role

The Datastores team is focused on our platform’s mission critical datastores (think ElasticSearch, Kafka, MongoDB, and MySQL). The team is responsible for all aspects of our platform’s datastores, such as availability, performance, change management, capacity planning, monitoring and emergency response. As a Site Reliability Engineer on the team, you will focus on helping the team handle the company’s core datastore services, maintaining a constantly growing infrastructure capable of handling a very high volume of incoming data per day. 

We’re looking for talented engineers with a software or operations background, experienced in designing, analyzing, and troubleshooting large-scale high available datastores systems. You must be willing to work closely with our application development teams to ensure the reliability and performance of our infrastructure.

What You'll Do

  • Collaborate and work closely with the software engineers to ensure that the ThousandEyes platform datastores infrastructure and services are designed and optimized for availability, latency, and performance.
  • Proven experience building and supporting mission critical services with focus on automation, availability, and performance.
  • Design, implement and maintain elastic and resilient datastores that support our platform as we grow to multi-region scale.
  • Drive and build automation wherever possible, enabling our datastores to scale effortlessly. Think self-service.
  • Participate in and contribute to improve our 24x7 incident response and on-call rotation.

About You

  • Ability to design and implement scalable and well tested solutions, with focus on datastores.
  • Ability to write high quality code in Python, Go, or equivalent languages.
  • Strong Infrastructure as Code skills, ideally with Terraform and Kubernetes.
  • Good knowledge of cloud provider managed services (ideally AWS), and how they can be leveraged in our context.
  • Good understanding of Unix/Linux systems, the kernel, system libraries, file systems, and client-server protocols.
  • Strong communication and documentation skills.
  • Experience running highly performant and highly available MySQL, MongoDB, DynamoDB and/or Apache Druid databases

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

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