Director, Product, AI Platform

San Francisco, CA

Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become a black box our customers cannot see or understand. 

Our Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity. 

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco.

About The Team

Digital experiences rely on a vast ecosystem of internal infrastructure, ISPs, cloud providers, SaaS applications and many other external services that are critically dependent on the Internet. Our customers are reliant on an exponentially increasing set of tools to improve their digital posture and solve problems in real time. But with so many tools, the problem solving process is confusing and inconsistent. While the business is losing money and productivity with system downtime, teams are spending critical man hours solving a problem while looking across a huge set of tools.

At Cisco ThousandEyes, we have a unique advantage. By tapping into the broad Cisco ecosystem and the totality of networking data at our fingertips, we can provide our customers the appropriate context to solve their problems and drastically reduce their mean time to resolution. We have the opportunity to greatly expand our revenue by leveraging the world class selling machine inside of Cisco and tapping into the wide array of different technologies and go-to-market motions.

About the Role:

Cisco ThousandEyes is seeking a dynamic Director of Product to help us evolve our AI/ML strategy and vision for the future. As a leader in one of Cisco’s fastest-growing business units, you will work to build AI/ML features leveraging our unique and comprehensive data set while also setting up our data platform as a scalable, extensible, and robust platform to build AI-based intelligence. You’ll lead a talented team of product managers while working closely with the rest of the ThousandEyes product team and the broader Cisco networking, collaboration, and security teams to drive better customer outcomes. 

As Director of Product, you’ll take ownership of the overall ThousandEyes AI/ML strategy and roadmap, build native AI/ML functionality into the product, shape our data platform strategy, and work to make our customers' lives easier. You will interface with cross-functional teams to solve existing challenges in new, innovative ways, and contribute to building the product teams responsible for driving our next phase of growth.

Responsibilities:

  • Evolve Product Vision & Strategy: Shape and communicate a clear product vision for our AI-drive intelligence that aligns with ThousandEyes and Cisco’s long-term goals.
  • Own Product Roadmap: Create a compelling product roadmap that addresses customer needs, market trends, and emerging technologies.
  • Team Leadership: Lead and mentor a team of product managers, fostering a culture of innovation, collaboration, and customer-centricity.
  • Cross-functional Collaboration: Collaborate with engineering, design, go-to-market teams, and Cisco business units to bring products from concept to market.
  • Customer-Centric Product Development: Engage with customers to understand pain points and future needs, ensuring that products deliver exceptional business value.
  • AI-Driven Development: Identify novel ways for our team to leverage and use AI/ML to help solve real customer problems and build these capabilities into the product.
  • Data Platform Development: Help guide our platform first approach, ensuring we build a scalable, extensible, and robust data platform that empowers all teams at ThousandEyes to build native AI/ML capabilities into the product.

Qualifications:

  • 10+ years of product management experience, with a proven track record of leading enterprise/SaaS software products.
  • 3+ years of experience leading a high performing team in a fast-paced environment.
  • Bachelor’s degree in computer science or engineering or equivalent technical experience, higher level degree (MBA, MS, etc.) a bonus but not required. 
  • Strong understanding of networking, cloud-based services, and/or application monitoring.
  • Experience and a passion for AI and machine learning technologies (large language models, natural language processing, neural networks, etc.)
  • Excellent communication and leadership skills, with the ability to influence stakeholders at all levels.
  • Demonstrated success in partnering with large enterprise teams and navigating matrixed organizations.
  • A strong sense of ownership and accountability

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

US – COMPENSATION RANGE

$223,100 - $314,200 USD

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do –you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colourful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us.

We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

Message to applicants applying to work in the U.S.:

Message to applicants applying to work in the U.S.: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
 
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
 
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. 

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